Ryan Barry
Buffalo,New York
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
24
24
years of professional experience
Work History
Client Services Manager
Strategic Financial Solutions
09.2019 - 01.2024
- Managed a team averaging a size of 20-25 representatives. At times was managing multiple teams with a head count of 80 representatives. Team performance was consistently one of the top 3 with overall KPI performance out of 10 customer service teams.
- Offered insight on how to make a positive experience for our clients through coaching, recognition, and accountability for performance.
- Worked on launching a new on-boarding process for the Client Service department in partnership with the Director of Client Service and our Leadership and Development team.
- Increased new hire KPI performance by 18% and reduced new hire turnover by 20% after the rebranding and relaunch of on-boarding process.
- Was able to help promote various client services representatives into evaluated roles in our company for escalations, team leaders, performance consultant, and new members of our management team.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Monitored performance metrics, using data analysis to identify areas of improvement in service delivery and customer experience.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
Selling and Service Assistant Store Manager
Saks Fifth Avenue OFF 5th
10.2010 - 09.2019
- Held the team accountable for making aggressive, but realistic sales goals that were created by myself, to ensure store is profitable in making monthly, quarterly, and seasonal sales goal.
- Worked closely with sales associates on building a client base that fosters repeat business and the importance of establishing those relationships for the success of the business.
- Developed and trained staff of 50 associates on ways of selling and providing excellent customer service and also product knowledge for a high-end customer base.
- Responsible for all store human resource functions, which include scheduling, hiring, performance management, recruiting, and terminations.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Addressed customer complaints and inquiries to verify satisfaction.
Assistant Store Manager
Old Navy, Gap Inc.
03.2006 - 10.2010
- Made sure to hit our monthly sales goals, as well as our store credit card goals, by using different sales tactics and contests to drive results.
- Made day to day business decisions to help serve our customers with the level of service they expect to receive from our company.
- Managed and developed of a team of 45 associates by creating action plans for them to execute and provide them with feedback on their work performance.
- Recruited new talent to team, trained seasoned associates to help further along their development and career path.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Merchandising Leader
Sears
07.2005 - 03.2006
- Worked closely with merchandising team, developing them by providing them with feedback, both positive and constructive, on their work performance.
- Create action plans for those who were bottom performers on team and monitor their level of productivity closely to ensure improvement occurred and if not address issue at necessary time.
Department Manager
Target
05.2000 - 07.2005
- Maintained areas of responsibility to company standards to help drive sales and ensuring store is to level of standards for a positive customer environment.
- Assisted customers with locating merchandise and answered any questions or concerns they may have.
Education
Associates of Science in Business Administration -
Monroe Community College
12.2007
Skills
- Microsoft 365
- Work Planning and Prioritization
- Human Resources Management
- Brand Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsWork from home optionPersonal development programsTimeline
Client Services Manager
Strategic Financial Solutions
09.2019 - 01.2024
Selling and Service Assistant Store Manager
Saks Fifth Avenue OFF 5th
10.2010 - 09.2019
Assistant Store Manager
Old Navy, Gap Inc.
03.2006 - 10.2010
Merchandising Leader
Sears
07.2005 - 03.2006
Department Manager
Target
05.2000 - 07.2005
Associates of Science in Business Administration -
Monroe Community College
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