Ryan Bates
Denver,CO
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Bartender
P.F. Chang's Bistro
06.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Server
Perdida
02.2022 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Supervisor
Ian's Pizza
06.2019 - 12.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Trainer
Chick-fil-A
09.2015 - 12.2018
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Education
No Degree - Computer Science And Programming
Academy of Interactive Entertainment Louisiana
Lafayette, LA08.2015
High School Diploma -
Rosepine High School
Rosepine, LA05.2015
Skills
- Basic accounting
- Payment Processing
- Food Service
- Suggestive Selling
- Beverage Preparation
- Staff Management
- Changing beer kegs
- Responsible Alcohol Service
- Food Running
- Menu Memorization
Timeline
Bartender
P.F. Chang's Bistro
06.2022 - Current
Server
Perdida
02.2022 - 08.2022
Supervisor
Ian's Pizza
06.2019 - 12.2021
Trainer
Chick-fil-A
09.2015 - 12.2018
No Degree - Computer Science And Programming
Academy of Interactive Entertainment Louisiana
High School Diploma -
Rosepine High School