Manager
Ace Hardware
North Dartmouth, Massachusetts
12.2019 - 03.2023
- Led a team in optimizing inventory management processes, resulting in improved stock accuracy and reduced overstock.
- Implemented customer service strategies that elevated satisfaction scores and fostered a positive shopping environment.
- Analyzed sales data to identify trends, informing merchandising decisions and maximizing product turnover.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.