Ryan Beck
East Peoria,IL
Summary
Dynamic Account Manager with a proven record of success at ImageTrend, specializing in account management, customer success, and client support. Recognized for expertise in software administration and data analysis, with a strong ability to align agency needs with product capabilities to maximize value and drive satisfaction. Skilled in ensuring timely service delivery and operational success for Fire and EMS agencies across Texas. Adept at collaborating with cross-functional teams to align resources, resolve complex challenges, and elevate the client experience.
Overview
26
26
years of professional experience
Work History
Technical Account Manager
ImageTrend Software
Eagan, MN
02.2024 - Current
- Established and managed departmental goals for multiple large Fire and EMS agencies across Texas, ensuring alignment with operational objectives and strategic priorities.
- Directed and monitored service tickets and support requests for Fire and EMS clients, delivering timely resolutions and maintaining high-quality service standards.
- Collaborated with Account Executives and Customer Success Managers to assess agency requirements, align solutions with product capabilities, and enhance overall client satisfaction.
Deputy Fire Chief
East Peoria Fire Department
East Peoria, IL
08.2018 - 01.2024
- Provide executive oversight of daily fire, rescue, and EMS operations, ensuring seamless service delivery and operational readiness.
- Lead and direct a team of 45 firefighter/paramedics in emergency response, fostering accountability, professionalism, and peak performance under pressure.
- Manage and optimize all departmental software systems, including patient care reporting, scheduling/payroll, and emergency alerting platforms, to improve efficiency and accuracy.
- Design, coordinate, and implement the annual EMS continuing education program, advancing clinical competencies and compliance with regulatory standards.
- Oversee the department’s annual fitness and wellness initiatives, promoting health, resilience, and long-term workforce sustainability.
- Evaluate personnel performance, identify skill and knowledge gaps, and develop targeted strategies for professional growth and development.
- Author, update, and enforce department policies and procedures, aligning operations with best practices, legal requirements, and organizational goals.
- Prepare, secure, and administer grant funding to support departmental priorities and county-wide initiatives.
- Serve as primary liaison with educational and community partners, strengthening relationships and fostering collaborative opportunities.Provide executive oversight of daily fire, rescue, and EMS operations, ensuring seamless service delivery and operational readiness.
- Lead and direct a team of 45 firefighter/paramedics in emergency response, fostering accountability, professionalism, and peak performance under pressure.
- Manage and optimize all departmental software systems, including patient care reporting, scheduling/payroll, and emergency alerting platforms, to improve efficiency and accuracy.
- Design, coordinate, and implement the annual EMS continuing education program, advancing clinical competencies and compliance with regulatory standards.
- Oversee the department’s annual fitness and wellness initiatives, promoting health, resilience, and long-term workforce sustainability.
- Evaluate personnel performance, identify skill and knowledge gaps, and develop targeted strategies for professional growth and development.
- Author, update, and enforce department policies and procedures, aligning operations with best practices, legal requirements, and organizational goals.
- Prepare, secure, and administer grant funding to support departmental priorities and county-wide initiatives.
- Serve as primary liaison with educational and community partners, strengthening relationships and fostering collaborative opportunities.
Assistant Fire Chief
East Peoria Fire Department
East Peoria, IL
12.2012 - 08.2018
- Served as the department’s EMS Coordinator, providing strategic leadership and oversight of EMS operations and compliance.
- Directed and supported firefighter/paramedics in emergency operations, ensuring effective response and high-quality patient care.
- Developed and implemented EMS continuing education programs that exceeded system and state requirements, advancing clinical readiness and professional development.
- Implemented and administered EMS and Fire software systems, achieving NEMSIS and NFIRS compliance while improving data accuracy and reporting efficiency.
- Oversaw and optimized the department’s scheduling and payroll program, streamlining workforce management and enhancing transparency in benefit hour tracking and reporting.
Lieutenant
East Peoria Fire Department
East Peoria, IL
07.2009 - 12.2012
- Supervised, mentored, and developed 3–4 station/district personnel, providing direct oversight, continuing education, and performance guidance.
- Led crews of 3–4 in emergent fire and EMS responses, ensuring effective coordination, safety, and mission success under high-pressure conditions.
- Conducted business district inspections to identify and mitigate fire and life safety hazards, safeguarding both the public and department personnel.
- Planned and delivered department-wide training in specialized rescue disciplines, including Structural Collapse, Trench, Rope, and Confined Space Operations, strengthening operational readiness and technical expertise.
Firefighter/Paramedic
East Peoria Fire Department
East Peoria, IL
02.2000 - 07.2009
- Responded daily to average of 10+ emergency medical calls to perform lifesaving procedures and other emergency medical services
- Responded to technical rescue, hazardous materials, and fire incidents
- Set up water operations in both urban and rural settings for firefighting duties
- Performed public education activities in local schools and daily within firehouse
Education
Master of Public Administration -
Anna Maria College
Paxton, MA01.2017
Bachelor of Arts - Fire Administration & Management
Western IL University
Macomb, IL01.2014
Associates - Fire Science
Illinois Central College
East Peoria, IL01.2010
Bachelor of Arts - Music
Clarke University
Dubuque, IA01.1997
Skills
- Client Relationship & Account Management
- Team Performance Management
- Supervising, coaching, and mentoring staff
- Effective communication
- Team Building
- Customer Success Leadership
- Cross-Functional Team Collaboration
Timeline
Technical Account Manager
ImageTrend Software
02.2024 - Current
Deputy Fire Chief
East Peoria Fire Department
08.2018 - 01.2024
Assistant Fire Chief
East Peoria Fire Department
12.2012 - 08.2018
Lieutenant
East Peoria Fire Department
07.2009 - 12.2012
Firefighter/Paramedic
East Peoria Fire Department
02.2000 - 07.2009
Master of Public Administration -
Anna Maria College
Bachelor of Arts - Fire Administration & Management
Western IL University
Associates - Fire Science
Illinois Central College
Bachelor of Arts - Music
Clarke University
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