Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Beeler

Fort Worth,TX

Summary

Dynamic and results-driven Customer Experience Manager with over 15 years of experience in SaaS, Customer Success, and Business Development. Proven track record of driving profitability, performance, and value for leading organizations. Multiple award winner, including President’s Club and CSM of the Year. Adept at fostering high-performance teams, enhancing customer satisfaction, and implementing process improvements in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Enterprise Customer Success Manager

GovOS
01.2025 - Current
  • Managed and expanded a portfolio of government accounts exceeding $7M ARR, driving customer retention, expansion, and strategic growth initiatives
  • Conducted structured monthly customer cadences and regular QBRs and EBRs, facilitating proactive account management, early risk detection, and strategic alignment with customer goals
  • Acted as the primary voice of the customer, influencing product roadmap decisions and successfully advocating for enhancements based on direct client feedback through customer advisory boards
  • Identified, engaged, and retained at-risk accounts, reducing overall churn through targeted outreach and proactive interventions
  • Collaborate cross-functionally with sales, product, and support teams, streamlining internal processes and improving customer issue resolution rates through VoC and Heal Desk Meetings
  • Transformed customer engagement strategy from reactive to proactive, significantly elevating overall customer health metrics and driving consistent renewals and upsells

Founding Customer Success Manager

Texada Software
10.2023 - 11.2024
  • Developed and executed a comprehensive customer success strategy that increased customer satisfaction by 15% and laid the foundation for a high-performing CS function
  • Implemented churn reduction strategies focused on proactive customer engagement and personalized onboarding, reducing churn by 15% and increasing retention by 10%
  • Acted as a liaison between customers and the product team, leading to the implementation of 5 new features that increased product adoption by 20%
  • Analyzed customer usage data to identify at-risk accounts, reducing churn risk by 10% through targeted interventions
  • Established KPIs such as Net Revenue Retention (NRR) and Customer Health Score, achieving a 95% NRR and improving Customer Health Scores by 30% in the first year

Sr. Customer Success Manager

Pluralsight / A Cloud Guru / Linux Academy
03.2019 - 08.2023
  • Awarded President’s Club 2022, recognizing the top 1% in the company for exceeding sales and retention targets by 150%
  • Awarded Achievers Club in 2022, recognizing greater than 97% retention across all managed accounts
  • Awarded CSM of the Year 2019, recognizing 95% retention rate and for my contributions to processes and procedures for ROI and renewal motions
  • Retained a 95% customer retention rate by implementing personalized engagement strategies and improving customer satisfaction scores by 20%
  • Managed a $2M ARR portfolio, strengthening client partnerships and achieving a 98% renewal rate through quarterly reviews and feedback-driven improvements
  • Conducted Executive Business Reviews that showcased ROI, leading to a 30% increase in renewals among high-value clients
  • Led Voice of the Customer (VOC) and Migration/Integration projects, reducing customer support tickets by 25% post-migration
  • Identified and closed 20+ expansion opportunities through targeted discovery discussions and product demos, resulting in $600,000 in additional ARR

Account Manager, Business Development, IT

Oxford Global Resources
06.2017 - 10.2018
  • Built and maintained a $2M book of business by leveraging cold calling, networking, and client relationship management, achieving a 20% YOY growth
  • Developed sales opportunities by engaging decision-makers at tech firms, closing 8 high-value contracts worth $1.2M
  • Recruited and pre-marketed highly qualified candidates, generating $200,000 in ancillary services and improving client satisfaction scores
  • Identified and secured 10 consulting projects, contributing $750,000 in revenue through effective lead nurturing

Market Operations Specialist

Flexdrive - Cox Automotive
06.2015 - 05.2017
  • Managed the launch and growth of a subscription-based car service, achieving over $1M in sales in the first year through key partnerships and local marketing campaigns
  • Developed process roadmaps that improved data analytics, reducing overhead costs by 20% and enhancing operational consistency across the region
  • Established and managed relationships with 10+ local vendors, improving operational efficiency by 30% and reducing costs by 15%
  • Managed a fleet of 200+ vehicles, optimizing processes to increase fleet utilization by 25% and improve ROI by 15%

Education

B.S. - Criminal Justice/Psychology

University of Mississippi
01.2008

Skills

  • Customer Success Management
  • Team Leadership & Development
  • SaaS Sales & Retention
  • Customer Journey Mapping and Optimization
  • KPI Development and Performance Metrics
  • Process Improvement & Optimization
  • Executive Business Reviews (QBRs/EBRs)
  • Data Analysis & Customer Insights
  • Churn Reduction Strategies
  • Cross-Functional Team Leadership
  • Customer Advocacy and VOC Programs
  • Revenue Growth and Expansion Planning

Timeline

Enterprise Customer Success Manager

GovOS
01.2025 - Current

Founding Customer Success Manager

Texada Software
10.2023 - 11.2024

Sr. Customer Success Manager

Pluralsight / A Cloud Guru / Linux Academy
03.2019 - 08.2023

Account Manager, Business Development, IT

Oxford Global Resources
06.2017 - 10.2018

Market Operations Specialist

Flexdrive - Cox Automotive
06.2015 - 05.2017

B.S. - Criminal Justice/Psychology

University of Mississippi

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Ryan Beeler