Ryan Bell
Summary
Diligent Customer Service Representative with solid foundation in managing call center operations and ensuring high customer satisfaction. Proven track record of improving team performance and streamlining processes. Demonstrated leadership and problem-solving skills to drive efficiency and enhance team collaboration.
Overview
10
10
years of professional experience
Work History
Call Center Manager
Bath State Bank
05.2021 - Current
- I use a variety of Jack Henry & Associates’ applications in this management support role to fulfill the customer’s needs. Some of my daily tasks include resetting passwords for online banking, diagnosing software errors, and aiding staff to use new applications. I’ve also played a lead role in product migration to an upgraded online banking platform. This includes a new banking app/interface.
Forklift Operator/Loading Dock Worker
Ward Trucking
05.2019 - 05.2021
- While driving a forklift, I ensured that pallets of freight were loaded onto trailers safely and professionally in varying weather. Other tasks included cleaning the dock, organizing leftover freight, and bringing orders to customers.
Front-end Website Developer/Director of Support
Web Canopy Studio
11.2015 - 07.2018
- I worked closely with our development team to not only create website templates using HubSpot, but to aid in the creation of custom templates. This included: email, blogs, landing pages, and website pages. Once the templates were made available to customers, I assisted them in the use of these templates.
Education
Bachelor of Science - Informatics
Indiana University
05-2016
Skills
- HTML/CSS
- Responsive Web Development
- Website Marketing
- Financial Software Expert
- Customer Support Expert
- Staff Management/Training
- Self-Sufficient
- Fast Learner
Websites
Timeline
Call Center Manager
Bath State Bank
05.2021 - Current
Forklift Operator/Loading Dock Worker
Ward Trucking
05.2019 - 05.2021
Front-end Website Developer/Director of Support
Web Canopy Studio
11.2015 - 07.2018
Bachelor of Science - Informatics
Indiana University
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