Ryan Bennett
Bel Air,MD
Summary
Driven leader who thrives in team building, collaborative environments and helping others to reach their potential. Has built a solid foundation as a trainer, leader, and problem solver in fast paced environments working across multiple levels of company infrastructure. Has become proficient in Microsoft Word, Excel, PowerPoint, Teams and Office as well as METRC, Dutchie (POS& Backoffice) Dispense and other ecommerce platforms.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Ascend Wellness Holdings
04.2023 - Current
- Oversee day to day operations in a cannabis retail setting
- Uphold compliance regulations set forth by COMAR & MCA
- Cash handling (deposit drops, outgoing cash, daily cash totals and money orders) to meet business needs
- Develop employees in retail sales knowledge and execution
- Maintaining immaculate store profile; cleanly, accessible and welcoming
- Provide unconditionally outstanding customer service
- Training liaison (appointed 5/2023) responsible for maintaining employee performance, overseeing employee training, onboarding and fostering development tracks that fits each team member and their skill set in our venue and industry more broadly
- Tracking KPI's, cash flow, and all relevant performance metrics
- Proficient across Microsoft Word, Office, Excel, and Teams
- Proficient in multiple ecommerce platforms
- Well versed in cannabis industry standards and best practices
- Outstanding knowledge on business practices, recommendations and confluent business.
Shift Lead
Nature's Medicines/True Wellness
10.2022 - 04.2023
- Lead retail sales team in day-to-day operations in a retail setting
- Position associates in roles conducive to success personally and plurally
- Train, develop, retain, and evolve the staff
- Served as a liaison between associate staff and broader management team
- Oversee customer experience
- Drive customer retention
- Multi-task in fast paced retail and inventory environments
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Adept in industry news, updates, and information
- Part of an award-winning staff
- Partook in buyout/transition (April 2023).
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Trained new employees and delegated daily tasks and responsibilities.
PSP (patient Service Provider)
Nature's Medicines/True Wellness
06.2022 - 09.2022
- Provide welcoming, informed, and specific customer service
- Possess immaculate knowledge of cannabis products/treatments, industry norms, and regulations
- Knowledgeable in health care ailments, remedies, and treatment options
- Work with accuracy, compliance, and efficiency in a fast-paced retail environment
- Abide by HIPPA, COMAR, and MCA regulations at all times
- Ensure customer needs are being met through product and process
- Handle large cash sums with precision and vigilance
- Self-troubleshooting
- Advanced knowledge in POS and ecommerce platforms
- Checking in patients while abiding by Maryland medical compliance regulations.
- Developed strong therapeutic relationships with patients by providing compassionate care and empathetic support throughout their journey to recovery.
Inclusion Aide
Harford County Public Schools
08.2021 - 08.2022
- 1:1 specifically with selected student
- Responsible for meeting students needs and goals set forth by IEP and other educational professionals such as an OT or school psychologist
- Transitioning student across all phases of the school day (8:30-3:15)
- Cultivating a safe, specific, and supportive environment unique to the needs and goals of the students while keeping the student plurally included with peers and events in the broader community (classroom and whole school)
- Communicating with parents, and superiors (special educators and admin) to ensure continued success of the student, and make sure adequate resources are available
- Maintain data for student IEP in accordance with desired goals, deadlines and outcomes to nurture student development
- Coordinate with other professionals to include, reward, and engage the student
- Assure student is secure in their person, safety, and belongings conducive to having the best day(s) possible.
- Developed strong rapport with students, fostering a safe and supportive learning environment.
- Provided one-on-one support for students with special needs, enabling them to fully participate in classroom activities.
- Organized supplementary materials to ensure differentiation for various learning styles and abilities.
- Promoted social-emotional development through group activities and individual mentoring sessions tailored to each student''s unique needs.
- Navigated sensitive situations involving cultural differences or personal struggles, maintaining professionalism while addressing concerns effectively.
- Participated in ongoing professional development opportunities related to inclusion strategies and best practices in education.
- Documented necessary accommodations as well as updated IEPs accordingly.
- Assisted in developing instructional goals based on each student's unique strengths and challenges.
Long Term Substitute Teacher
Harford County Public Schools
02.2021 - 06.2021
- Long-term sub role post-COVID19
- Taught in grades Pre-K-5 across varying subjects
- Routinely required to present subject matter to students in-person and virtually via Microsoft Teams (hybrid learning)
- Adhering to CDC and district health mandates
- Addressing student behaviors in a timely, qualified, and uniform manner
- Transitioning students across multiple areas of subject throughout the school day
- Adhering to carefully crafted lesson plans
- Catering uniquely to student IEP's to assure their goals and needs were being met in accordance with state law and parental consent
- Receive and dismiss students to and from the school building.
Order Picker
IKEA
03.2020 - 08.2020
- Forklift certification attained upon hire
- Zero operational incidents or points in five months of employment
- Customer fulfillment specific duties
- Pick, pack and ship fulfillment process
- Capability to lift and maneuver up to 100lbs consistently required
- Adherence to OSHA safety standards at a premium
- Often finished top 3 in lines picked per shift.
GNC Sales Associate
GNC
08.2018 - 03.2020
- Knowledgeable, versatile health and wellness expert
- Meet customer specific needs and goals
- Enlist product based on unique customer needs and goals
- Daily operations of retail store front from tracking KPI's, receiving and preparing product shipment, and mid level cash handling
- Keyholder for multiple stores
- Experience across five different markets
- Served as acting manager for six months (July 19'-January 20').
Server
Waters Edge Events Center
01.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Logistical set up and breakdown of various events
- Daily operations on restaurant and catering sides
- Serve varying meal courses and arrangements in a timely and diligent fashion assuring satisfaction throughout
- Run and prepare food for guests
- Multiple event formats including: weddings, corporate events, military functions, wine tastings, internationally themed events, galas, private parties, school functions, banquets, receptions, and fundraisers
- Worked alongside award winning chef's and catering staff to deliver a one of a kind experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Ongoing in General Studies -
Harford Community College
01.2024
High school diploma in Liberal Arts -
Havre De Grace High School
06.2016
Skills
- Hospitality
- Cash Handling
- Sales Experience
- Microsoft Office
- KPI Tracking
- E-Commerce Maintenance
- Logistics Coordination
- Operations Management
- Customer Relations
- Project Management
Certification
Ascend RISE UP Training Seminar, 12/2023, Present, AWH Learning & Development.
Maryland Certified Dispensary Agent as of 6/2022
CPI trained paraeducator 12/2021
Groups
Training Liaison Network (AWH), 05/01/23, Present
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Operations Supervisor
Ascend Wellness Holdings
04.2023 - Current
Shift Lead
Nature's Medicines/True Wellness
10.2022 - 04.2023
PSP (patient Service Provider)
Nature's Medicines/True Wellness
06.2022 - 09.2022
Inclusion Aide
Harford County Public Schools
08.2021 - 08.2022
Long Term Substitute Teacher
Harford County Public Schools
02.2021 - 06.2021
Order Picker
IKEA
03.2020 - 08.2020
GNC Sales Associate
GNC
08.2018 - 03.2020
Server
Waters Edge Events Center
01.2017 - 03.2020
Ongoing in General Studies -
Harford Community College
High school diploma in Liberal Arts -
Havre De Grace High School
Ascend RISE UP Training Seminar, 12/2023, Present, AWH Learning & Development.
Maryland Certified Dispensary Agent as of 6/2022
CPI trained paraeducator 12/2021
Similar Profiles
BRITTANY HENDERSONBRITTANY HENDERSON
Brand Ambassador for Ozone and Simply Herb at Ascend Wellness HoldingsBrand Ambassador for Ozone and Simply Herb at Ascend Wellness Holdings
STEVE NUZZISTEVE NUZZI
Cultivation Technician at Ascend Wellness HoldingsCultivation Technician at Ascend Wellness Holdings
Cora PolesovskyCora Polesovsky
Director of Construction, Design, and Facilities at Ascend Wellness HoldingsDirector of Construction, Design, and Facilities at Ascend Wellness Holdings