Ryan Bennett

Overseeing the Tesla, SpaceX, and Aerospace corporate travel portfolio

Review corporate contract details and explain benefits/rates to travel agents and customers

Perform monetary adjustments on customer invoices

Coordinate with location agents at rental counter to investigate ongoing disputes

Create new reservations and complete extension requests made by travel agents/renters.

Investigate disputes on vehicle damages, detailing fees, traffic violations, etc.

Multitask by answering incoming phone calls and going beyond email quota expectations

Advance knowledge in IMS travel booking tool

Check emails and answering service messages prior to opening office, creating daily agenda.

Review any newly submitted work orders and assign them to onsite maintenance or other support service.

Coordinate fresh marketing strategies with corporate office marketing team.

De-escalate resident conflicts.

Oversee the re-organization and remodel of maintenance supply shops.

Generate Weekly reports and property summary to be reviewed by senior management.

Work together with residents showing past-due balances, generating payment plan documents, and coordinating with Evictions team in corporate office.

Lead weekly staff meetings/work together to create monthly make-ready schedules.

Assess all rental applications based on the set criteria of the property.

Establish friendly, yet professional, relationships with all residents.

Maintain account balances with all current residents/ensure that all rent and fees are collected in a timely manner.

Verify all sources of income, rental history, and references provided by applicant.

Create a daily call log/enter resident communication data to document office activity.

Coach new leasing agents in effective marketing skills and advertising.