Ryan Benoit
Athol,ID
Summary
Ambitious stay at home dad, career-focused job seeker, anxious to obtain a position to help relaunch career while achieving company goals.
Overview
12
12
years of professional experience
Work History
Home School Instructor
self
Waco, TX
09.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Evaluated performance of students and made provisions to meet learning needs.
- Utilized technology resources such as online databases and interactive software programs in teaching lessons.
- Encouraged positive behavior among students using reward systems.
Home Renovator
self
Boise, ID
12.2011 - 09.2022
- Complete home remodels including framing, drywall, paint, electrical, plumbing, landscaping, tiling, and general property upkeep.
- Prepared and planned worksites to help jobs run smoothly.
- Eliminated project lags by organizing work-in-progress and delegating tasks.
- Developed cost estimates for proposed home renovations, including labor and materials costs.
- Obtained proper permits and completed job safety analyses prior to beginning each new job.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Resolved customer complaints quickly and effectively while maintaining positive relationships with clients.
ACCOUNT EXECUTIVE
COUGAR MOUNTAIN ACCOUNTING SOFTWARE
Boise, ID
09.2015 - 09.2016
- Develops strong working relationships with clients that allowed for increased sales
- Product expert - demonstrated product capabilities to new clientele to determine if software fits needs
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Resolved customer complaints by offering creative solutions and incentives.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Increased profitability within accounts by cross-selling additional products.
- Managed accounts by providing ongoing technical support after the sale was completed.
CUSTOMER SUPPORT
COUGAR MOUNTAIN ACCOUNTING SOFTWARE
Boise, ID
04.2014 - 09.2015
- Handled escalated calls from customers with difficult problems.
- Maintained records of all conversations with customers in the CRM system.
- Organized daily work schedule based on priority tasks assigned by supervisor.
- Provided customer support to customers via phone and email.
- Assisted customers with product adoption and utilization to promote customer success.
Education
Bachelor of Science - Accounting
University of Idaho
Moscow, ID09-2010
Skills
- Classroom Management
- Academic Instruction
- Assignment Grading
- Technology Integration
- Cost Tracking
- Supply Requisition
- Schedule Management
- Permit Processing
- Equipment Operation
- Project Estimation
- Contractor Oversight
- Labor Management
- Project Planning
- Estimating
- Customer Relationship Management
- Business Development
- Needs Assessment
- Pipeline Management
- Lead Development
- Data Analysis
- Customer Service
- Customer Rapport
- Customer Relationship Management (CRM)
- Microsoft Office
Timeline
Home School Instructor
self
09.2022 - Current
ACCOUNT EXECUTIVE
COUGAR MOUNTAIN ACCOUNTING SOFTWARE
09.2015 - 09.2016
CUSTOMER SUPPORT
COUGAR MOUNTAIN ACCOUNTING SOFTWARE
04.2014 - 09.2015
Home Renovator
self
12.2011 - 09.2022
Bachelor of Science - Accounting
University of Idaho