Ryan Berger
Las Vegas,NV
Summary
Guest-oriented hotel manager offering more 9 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
6
6
years of professional experience
Work History
Hotel Manager - Front Office Status
Venetian l Palazzo - Resort Hotel and Casino
01.2024 - Current
- Lead a team of agents, and supported the Executive Director of Front Office towards the operational success of the hotel
- Role includes, report building, project management, and successfully improving and enhancing inter departmental efficiencies
- Successfully managed large system updates, system changes, and ensuring all product/quality assurance is completed thoroughly
- Managed large scale property projects, working with several different department leaders, and effectively communicating all updates
- Includes creating workbooks and task sheets to ensure projects are properly managed and completed in a timely manner.
Hotel Manager – Group Hotel Services
Venetian l Palazzo - Resort Hotel and Casino
07.2022 - 01.2024
- Lead a team of coordinators and supported the Executive Director of Group Services with property goals
- Role includes ensuring all hotel departments are set up for success during high volume conferences and group events
- Ensure a team of coordinators are set up for success with group contacts, VIP experiences, and working directly with outsider partners in working towards the goal of a successful event
- Designated Hotel Manager for overseeing Group Transportation Business
- Successfully worked with a 3rd party company to ensure expectations/business demand is seamlessly executed
- My role also has included gaining knowledge and understanding of managing a smaller specialized team
- Along with properly allocating schedules, payroll, and team assignments.
Hotel Manager – Front Office
07.2021 - 07.2022
- Overseeing daily operation for a 7,092 all-suite property while innovating and implementing new procedures to improve efficiency, productivity, guest experience, and team morale
- Streamlined multiple processes by developing automated reporting and new policies to increase productivity and efficiency specific to command center, night audit, and overnight management tasks.
Front Office Manager
04.2019 - 07.2021
- Exhibited strong challenge resolution and creative problem-solving skills
- Displayed good judgment in making business conscious decisions while providing quality service to our valued guests
- Enforce and ensure departmental policies, procedures and service standards
- Acted as a mentor to the front office team by providing support and guidance to assist in achieving their personal goals
- Effectively completed a multitude of tasks with a sense of urgency and attention to detail.
Education
Bachelor of Science - Hotel Administration
University of Nevada - Las Vegas
Las Vegas, NV07.2017
Skills
- Office and staff streamlining
- Vendor interaction
- Strategic planning and analysis
- Front office staff
- Reservations Management
- Quality Assurance
- Hospitality
- Outstanding communication skills
- Project Oversight
- Property Management Systems
- Reporting
- Staff Training and Development
Timeline
Hotel Manager - Front Office Status
Venetian l Palazzo - Resort Hotel and Casino
01.2024 - Current
Hotel Manager – Group Hotel Services
Venetian l Palazzo - Resort Hotel and Casino
07.2022 - 01.2024
Hotel Manager – Front Office
07.2021 - 07.2022
Front Office Manager
04.2019 - 07.2021
Bachelor of Science - Hotel Administration
University of Nevada - Las Vegas
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