Ryan Bettcher

Telecommunications Technician

Commonwealth Electric Company Of The Midwest

07.2019 - Current

Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Read blueprints and schematics to correctly place equipment.
Installed wiring, cabling and networking hardware on customer premises.
Provided training to customers to enhance use and understanding of network systems.
Managed and prioritized customer service requests to achieve prompt resolution.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
Responded to service requests during and after business hours.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Installed and configured new devices and system components.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
Developed customized solutions to meet unique client requirements, resulting in increased business retention rates.
Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.