Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ryan Bieber

Ryan Bieber

Lansdale,PA

Summary

Reliable, top-notch sales professional with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Enthusiastic sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Gifted at working with all types of personalities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Hearing Instrument Specialist

Miracle-Ear
04.2023 - Current
  • Performed complete audiometric hearing exams and provided in office hearing aid demonstrations.
  • Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
  • Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
  • Educated clients about how to properly use, maintain and store devices.
  • Kept up-to-date with advancements in audiology technology to provide cutting-edge solutions for patient needs.
  • Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.

Sales Professional

Watches of Switzerland
01.2022 - 02.2023
  • Provided first class luxury retail shopping experience using 'Xenia' program developed in partnership with the Ritz-Carlton Hospitality and Guest Services Department
  • Met and exceeded monthly and quarterly sales goals while maintaining a minimum margin of 40% jewelry to watch ratio
  • Assisted with the merchandising of various designer jewelry and watch brands
  • Successfully completed brand training including Rolex off-site and Tudor.
  • Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
  • Developed, maintained and utilized diverse client base.

Sales and Leasing Consultant

Faulkner Mercedes-Benz of Doylestown (previously Keenan Motors)
01.2017 - 01.2022
  • Consistently achieved sales of new and pre-owned vehicles by identifying customer needs and providing descriptive demonstrations on features, advantages, and benefits of products
  • Dedicated to promoting customer satisfaction, loyalty, and long-term client relationships through effective networking and management
  • Research and analyze competitors' pricing and sales strategies and continuously assessing and improving my strategies and techniques
  • Met and exceeded monthly sales goals consistently every year
  • Cultivated strong rapport to acquire and retain client relationships and successfully sell vehicles
  • Increased repeat business by developing enduring relationships with customers, actively participating in meetings, surpassing customer expectations, and rapidly resolving any sales and delivery concerns
  • Ensured client satisfaction while providing world-class customer service
  • Achieved Mercedes-Benz Sales Consultant Master Certification.

Sales Manager

Richters Estate Jewelry
01.2002 - 01.2017
  • Consistently achieved sales goals both individually and provided a first class luxury shopping experience to clients, catering to their specific needs to drive loyalty and business growth
  • Assisted with acquiring appropriate inventory levels by auction, trade show events, dealer networks, and private clientele
  • Monitored and ensured effective shipping/receiving while maintaining appropriate insurance coverages
  • Utilized robust visual merchandising to enhance the visual and emotional appeal of each piece of jewelry
  • Streamlined day-to-day opening and closing procedures while leading all aspects of jewelry repair procedures
  • Surpassed annual sales goals by developing and nurturing positive relationships with clients and potential clients via local networking shows/events
  • Planned and coordinated all aspects of trade show operations and provided direction to field personnel
  • Assisted with jewelry buying at Sotheby's/Christies auctions
  • Provided first class luxury experience to clients including celebrities and famous clientele
  • Experienced working with one of the largest signed estate jewelry collections in the world including some of the finest vintage examples of the premier jewelry houses of the last century including Van Cleef & Arpels, Cartier, Bulgari, Tiffany & Co, Harry Winston, Buccellati, Boucheron, Fred Paris, Verdura, Marina B, Oscar Heyman & Bros, and the largest vintage collection of David Webb in the world.

Education

Graduate Gemologist -

Gemological Institute of America
New York, NY

Skills

  • Client Relationship Management
  • Strategic Planning & Execution
  • Client Care & Retention
  • Business Process Optimization
  • Business Development
  • Inventory Control & Management
  • Retail Management
  • Team Building & Leadership
  • Audiometric Testing
  • Patient Counseling
  • Relationship Building
  • Interpersonal communication skills

Certification

  • Mercedes-Benz Certification
  • Rolex Certification (Ritz-Carlton 8/22)

Timeline

Hearing Instrument Specialist

Miracle-Ear
04.2023 - Current

Sales Professional

Watches of Switzerland
01.2022 - 02.2023

Sales and Leasing Consultant

Faulkner Mercedes-Benz of Doylestown (previously Keenan Motors)
01.2017 - 01.2022

Sales Manager

Richters Estate Jewelry
01.2002 - 01.2017

Graduate Gemologist -

Gemological Institute of America

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Ryan Bieber