Ryan Bigelow
Rogers,MN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Brausen Enterprises
10.2003 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
Store Manager
Goodyear Auto Service Center
06.2000 - 10.2003
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Automotive Service Technician
Tires Plus
11.1996 - 06.2000
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
Associate of Applied Science - Automotive Technology
Dunwoody College of Technology
Minneapolis, MN06.2000
Armstrong High School
Plymouth, MN06.1998
Skills
- Vendor Management
- Time Management
- Management Training
- Team Leadership
- Staff Management
- Operations Oversight
Certification
ASE Master Certified
ASE Service Consultant Certified
Timeline
Store Manager
Brausen Enterprises
10.2003 - 08.2023
Store Manager
Goodyear Auto Service Center
06.2000 - 10.2003
Automotive Service Technician
Tires Plus
11.1996 - 06.2000
Associate of Applied Science - Automotive Technology
Dunwoody College of Technology
Armstrong High School
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