Ryan Bivens
Hamden,CT
Summary
Engaging Administrative Professional with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve efficiency and reduce unfulfilled office needs. Skilled at researching and resolving discrepancies.
Overview
9
9
years of professional experience
Work History
Practice Administrative Associate
Yale New Haven Health/ University Of New Haven
07.2022 - Current
- Develop relationships and contacts with medical vendors and other medical institutions
- Organized university health philanthropy; organizing vaccine clinics coordinating vaccine donations from reputable hospitals, Clinics, etc.
- Record data in the patient's chart at the including visit documentation, medical questions and updates, follow up, prescriptions, etc
- Complete calendar management: schedule appointments for patients and monitor the doctor's schedule to ensure there are no overlaps or overbookings
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
Business Associate
Yale New Haven Health System
11.2021 - Current
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Collected and analyzed data related to customer service, patient charges and supply utilization.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Clinical Receptionist III
Yale University
12.2019 - 10.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
Administrative Intern
Travelers Insurance
01.2016 - 08.2017
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Modified, updated and processed existing policies.
Service Manager
Chipotle Mexican Grill
12.2015 - 07.2019
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor Of Science - Business Marketing
Southern Connecticut State University, University Magnet High School
New Haven 05.2023
Certificate In Information Technology- Data Analytics - Computer Science
Google
Remote 04.2022
High School Diploma - Engineering And Sciences
Engineering And Science University Magnet School
West Haven06.2017
Skills
- Microsoft office suite
- Strategic Planning
- Marketing
- Claims Processing
- IT Support
- CPT Coding
- EPIC
- Electronic Health Record Systems
- SQL
- Information Security
- Help Desk
- Tableau
- VPN
- Troubleshooting
Additional Information
References furnished upon request
Timeline
Practice Administrative Associate
Yale New Haven Health/ University Of New Haven
07.2022 - Current
Business Associate
Yale New Haven Health System
11.2021 - Current
Clinical Receptionist III
Yale University
12.2019 - 10.2021
Administrative Intern
Travelers Insurance
01.2016 - 08.2017
Service Manager
Chipotle Mexican Grill
12.2015 - 07.2019
Bachelor Of Science - Business Marketing
Southern Connecticut State University, University Magnet High School
Certificate In Information Technology- Data Analytics - Computer Science
Google
High School Diploma - Engineering And Sciences
Engineering And Science University Magnet School
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