Ryan Blackburn II
Hudsonville,MI
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales and Service Intern
Lake Michigan Credit Union
Caledonia, MI
09.2023 - Current
- Assisted in multiple projects including launching a new referral platform, creating a new incentive program, and releasing a new data dashboard.
- Worked in client databases to validate the progress made in projects.
- Worked in Excel to continuously validate data transfers.
- Delivered exceptional customer service in every situation by leveraging extensive knowledge of products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering support and tailored recommendations to address needs.
OUTSIDE SALES REPRESENTATIVE
Allendale True Value
Allendale, MI
06.2020 - 09.2023
- Job consists of working in the yard which requires me to operate machinery and load customers with their order
- Product deliveries and tent deliveries
- Checking and repairing machines and tools
- Coordinated customer visits and sales presentations to promote new products.
ONLINE SALES MANAGER
Allendale True Value
Allendale, MI
05.2022 - 08.2022
- Worked with the owner on managing the store's eBay page.
- Managed stores small engine parts inventory
- The job consisted of editing CSV files and uploading them to a 3rd party to upload onto eBay
- Fulfilled orders and speaking with customers face to face, over the phone, or messaging in order to fulfill any order or solve problems.
- Analyzed pricing and demand trends to identify new opportunities for product promotion and distribution.
Education
MBA - Finance/Project Management
Cornerstone University
Grand Rapids, MI12.2024
Bachelor of Science - Business Economics
Cornerstone University
Grand Rapids, MI05.2023
Skills
- MS Office and Excel Proficient
- E-Commerce Management
- Verbal and Written Communication
- Business Development
- Coaching
- Sales Management
- Remote Office Availability
- Phone and Email Etiquette
- Relationship Cultivation
Certification
- (IRB) Protecting Human Research Participants Training
- Excel Proficiency and Certification Training
Timeline
Retail Sales and Service Intern
Lake Michigan Credit Union
09.2023 - Current
ONLINE SALES MANAGER
Allendale True Value
05.2022 - 08.2022
OUTSIDE SALES REPRESENTATIVE
Allendale True Value
06.2020 - 09.2023
MBA - Finance/Project Management
Cornerstone University
Bachelor of Science - Business Economics
Cornerstone University