Experienced collaborative leader skilled in fostering an engaged and empowering work culture through effective partnership with coworkers. Strong ability to build and maintain relationships with diverse stakeholders in fast-paced environments. Proven track record of leveraging connections to drive successful outcomes and promote a collaborative approach to achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Accreditation/Regulatory & Program Development
Addiction Recovery Care (ARC)
06.2023 - Current
Responsible for developing, implementing, and managing compliance programs for all ARC health system facilities (psych hospital, residential care, and outpatient centers)
Ensure the organization meets all applicable federal, state, and local regulatory requirements and accreditation standards
Monitor and evaluate regulatory and accreditation changes and ensure the organization is in compliance with applicable laws and standards
Provide leadership and guidance to staff and other stakeholders on regulatory and accreditation standards
Collaborate with management and other departments to ensure the compliance program is being followed
Evaluates training and development modules essential in maintaining regulatory and accreditation requirements of the organization
Conduct organization's internal audit and compliance processes
Establish and maintain relationships with regulatory and accreditation bodies
Develop and implement effective compliance education and training programs
Establish and support program development throughout the ARC health system by creating learning, simulations, and other types of education opportunities for the end-user
Prepare and submit required reports to regulatory and accreditation bodies
Monitor and report on compliance performance
Provide Simulation Training for SCM and CPR certifications
Develop policy's and standard of procedure for all ARC health system facilities (psych hospital, residential care, and outpatient centers)
Developed Mental Health and Substance Abuse Programs
Coordinated programs to assist with meeting regulatory bodies and ensuring compliance with federal, state, and local laws
Assist with development of Electronic Medical Record for all ARC health system facilities (psych hospital, residential care, and outpatient centers)
Develop program models for mental health and substance abuse for (Homeless Shelters, Inpatient Psych Hospitals, Residential Care, and Outpatient centers)
Policy management (MCN) to ensure that policies are updated and that they meet the practice/program standards for ARC health system facilities (psych hospitals, residential care centers, and outpatient centers).
Lexington Clinical Director
Mountain Comprehensive Care Center
09.2019 - 06.2023
Direct Management of clinic staff from payroll, performance evaluations process, and all human resource functions for two clinic sites
Participate in staff recruitment, interviewing, hiring, orientation, and evaluations as required by agency policy
Create and organize volunteer events and stakeholder programs to help support the MCCC outreach mission
Provide fiduciary supervision by meeting at least one time monthly with direct services providers and affiliates, as assigned, for review of performance measure and outcomes metrics
Promote adherence to all regulatory standards for quality client care which include respect of client’s rights, maintenance of professional ethics, maximization of continuity of care, utilization of evidence base practice, and supervision as necessary
Assignment of referrals to agency staff
Provide direct services to clients by assisting in locating temporary and permanent housing option for clients
Point of contact for crisis situations as need
Adapt caseloads/schedules to allow for continuity of client care in times of staff vacancies at the clinic
Engage in community-based outreach, volunteer programs, social media, and marketing events
Coordinate and attend annual stakeholder meetings
Prepare and complete necessary or requested correspondence, including electronic and paper communications to internal and external contacts
Report on clinic performance and needs as request by the mental health director
Attend trainings as direct by agency and train new hires
Ensure communication flows withing the Lexington MCCC clinics, to ensure quality care is provided to clients and consistent growth of all programs within Multiple sites
Assist regional program director with multiple sites throughout central region to ensure that clinics have consistent growth and proper workflow
Assist with creating and implementing new system and procedures to facilitate strategic growth
Conduct organization's Compliance audit.
Patient Clerical Assistant
UK Healthcare Good Sam
03.2018 - 09.2019
Assist and support patient care delivery by processing physicians’ orders
Maintain patient records and manage patient information
Assist in providing quality, customer service to all internal and external customers
Manage patient expectations by acting as a communications liaison for patients, visitors and all other departments
Process all request/orders for patient care through excellent communication
Manage all phone services and paging services for the unit.
Residential BHA Shift Supervisor
Bluegrass Organization
04.2017 - 03.2018
Assisted clients with daily routines and document appropriately
Provided opportunities for client recreation and education
Managed intake and discharge paperwork
Assisted clinicians with program needs and group therapy requirements
Assisted with client withdrawal checks
Collaborated with team to provide support to clients beyond group therapy when needed
Assist with discharge plans such as finding steady housing, therapy and medication management.
Department Manager
McDonalds
05.2013 - 04.2017
Responsible for training new crew members on day-to-day workflow and customer service techniques
Responsible for all crew member scheduling
Responsible for all weekly and end of month inventory and sales activities
Responsible for organizing bi-weekly crew day recognition
Responsible for recruiting, interviewing, and hiring new crew members
Responsible for excellent customer service to all internal and external customers
Responsible for crew member performance evaluations related to raise potential
Active member of the McDonald’s safety team.
Education
Masters Social Work - Social Work
Campbellsville University
Campbellsville, KY
08.2020
Bachelor of Social Work - undefined
Morehead State University
Morehead, KY
05.2018
Skills
Contract Negotiation
Business Development
Staff Management
Operations Management
Business Administration
Project Coordination
Fundraising Events
Charismatic Leader
Strategies and goals
Human Resources Management
Certification
BLS Trainer Certification
Safety Crisis Management Trainer Certification
AVADE Workplace Training Instructor Certification
FEMA Certification (ICS-100, 200, 300, 700, 800)
Presentations
Monopoly: A Teaching Method for BSW Students, Northern Kentucky Social Work Educator Conference, 04/2018
Volunteer and Other Experiences
Chairman, Mental Health and Aging Coalition, Winchester, KY, 40391, 09/2019, 06/2023, Maintain meetings for community partners, Design and collaborate on programs and conferences, Provide information about updated services, Maintain communication with community partners, Develop video/commercial project
Social Worker/Case Manager, Community Paramedicine, 07/2018, 05/2019, Design and implement grant-funded program, Create policies and procedures, Collaborate with community partners, Design individualized care, Design communication strategies, Perform assessments and evaluations, Collaborate with patient and insurance plans, Collaborate with community partners for housing and transportation
Social Work Intern/Case Manager, UK healthcare, 01/2018, 05/2018, Complete new patient intake assessments, Evaluate existing patients for discharge planning, Maintain communication with patients and families, Coordinate with therapy departments, Ensure compliance with regulatory bodies, Secure referring patients to community resources
References
Available on request
Timeline
Director of Accreditation/Regulatory & Program Development
Addiction Recovery Care (ARC)
06.2023 - Current
Lexington Clinical Director
Mountain Comprehensive Care Center
09.2019 - 06.2023
Patient Clerical Assistant
UK Healthcare Good Sam
03.2018 - 09.2019
Residential BHA Shift Supervisor
Bluegrass Organization
04.2017 - 03.2018
Department Manager
McDonalds
05.2013 - 04.2017
Masters Social Work - Social Work
Campbellsville University
Bachelor of Social Work - undefined
Morehead State University
BLS Trainer Certification
Safety Crisis Management Trainer Certification
AVADE Workplace Training Instructor Certification
FEMA Certification (ICS-100, 200, 300, 700, 800)
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