Ryan Boling
Elmhurst,IL
Summary
Proven leader with a robust background in insurance and quality control, notably at Allstate Corp. Excelled in client account management and team development, enhancing operational efficiency and customer satisfaction. Skilled in claims handling and troubleshooting, I significantly improved service delivery by fostering a culture of continuous improvement and meticulous attention to detail.
Overview
28
28
years of professional experience
Work History
Direct Sales Agent
Allstate Corp
Elmhurst, IL
11.2021 - 10.2024
- Advised customers on the best ways to minimize risks associated with their assets.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Assessed customer risk levels and recommended appropriate coverage options.
Office Manager
Cangiolosi State Farm Insurance Agency
Morton Grove, IL
05.2001 - 04.2021
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Assisted customers by setting up initial claims and provided customers with step by step instructions on what to expect during the claims process.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Oversaw office inventory and timely reordering of supplies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Collections Agent
GC Services
Elgin, IL
09.2000 - 05.2001
- Contacted customers and explained debt management to encourage timely debt payments.
- Identified past due accounts and contacted account holders to arrange payment.
Lead Supervisor /Quality Control Inspector
Trim-Tex
Lincolnwood, IL
06.1996 - 08.2000
- Completed daily inspection rounds covering all facility equipment and machinery.
- Completed accurate measurements of Rigid drywall and lawn edging products with rulers, calipers, gauges and micrometers and documented findings in official records.
- Personally oversaw the daily operations of 17 extrusion machines and twenty operators.
- Responsible for the setup and teardown of the extruders for maintenance and production needs.
Education
GED -
Conant High School
Hoffman Estates01-1995
Skills
- Active Fire, Casualty, Life and Health Producer License in Illinois
- Client account management
- Claims Handling
- Team training and development
- Lead development
- Customer follow-up
- Cross-selling and upselling
- Clerical
- Supervision
- Troubleshooting
- Multitasking
- Forklift experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Direct Sales Agent
Allstate Corp
11.2021 - 10.2024
Office Manager
Cangiolosi State Farm Insurance Agency
05.2001 - 04.2021
Collections Agent
GC Services
09.2000 - 05.2001
Lead Supervisor /Quality Control Inspector
Trim-Tex
06.1996 - 08.2000
GED -
Conant High School
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