Ryan Boos
Brentwood,NY
Summary
Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations.
Overview
5
5
years of professional experience
Work History
Waitstaff
Americano Pie Bar
09.2021 - 04.2023
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Developed a comprehensive staff training program, resulting in improved service quality.
- Managed inventory and controlled costs, optimizing restaurant profitability.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Service Technician
Farouk Boos
03.2020 - 04.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Lifeguard
American Red Cross
05.2018 - 09.2020
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
Education
Associate of Science - Cybersecurity
Suffolk Community College
Brentwood, NY05.2026
Welding Certificate - Universal Welding
Suffolk Boces
Suffolk County 05.2023
High School Diploma -
Brentwood Highschool
Brentwood, NY06.2022
Skills
- Collaborative Mindset
- Food Presentation
- Upselling Strategies
- Meeting Facilitation
- Complaint Handling
- Computer Proficiency
- Conflict Resolution
- Technical Support
Timeline
Waitstaff
Americano Pie Bar
09.2021 - 04.2023
Service Technician
Farouk Boos
03.2020 - 04.2023
Lifeguard
American Red Cross
05.2018 - 09.2020
Associate of Science - Cybersecurity
Suffolk Community College
Welding Certificate - Universal Welding
Suffolk Boces
High School Diploma -
Brentwood Highschool
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