Ryan Borquez
Server
Los Angeles,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
11
11
years of professional experience
Work History
Server
Sushistop
Los Angeles, CA
11.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Restaurant Manager
House Of Galbi
Encino, CA
03.2019 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Server
House Of Galbi
Encino, CA
03.2018 - 03.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
Server
Mimi's Cafe
Northridge, CA
03.2017 - 03.2018
- Answered customers' questions, recommended items and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
Personal Assistant
RMR Custom Flooring
Santa Clarita, CA
03.2013 - 12.2017
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
Shift Leader
Jersey Mike's Subs
Encino, CA
10.2016 - 03.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Regulated pricing, inventory count and supply during shift hours.
Education
High School Diploma -
Valley Academy of Arts And Sciences
Granada Hills, CA06.2014
Skills
- Specials Promotion and Upselling
- Transactions and Cash Handling
- High-Volume Dining
- Conflict and Complaint Resolution
- Order Accuracy and Delivery
- Customer Service and Rapport
- Food Preparation and Safety
- Adaptable and Flexible
- Courteous Phone Demeanor
- Sales Expertise
- Dining Area Maintenance
- Natural Leadership
Timeline
Server
Sushistop
11.2021 - Current
Restaurant Manager
House Of Galbi
03.2019 - Current
Server
House Of Galbi
03.2018 - 03.2019
Server
Mimi's Cafe
03.2017 - 03.2018
Shift Leader
Jersey Mike's Subs
10.2016 - 03.2017
Personal Assistant
RMR Custom Flooring
03.2013 - 12.2017
High School Diploma -
Valley Academy of Arts And Sciences