Ryan Botknecht
Hilliard,OH
Summary
My name is Ryan Botknecht, and I have a strong interest in computers and technology. I enjoy troubleshooting hardware and software issues, identifying problems, and finding efficient solutions. I like the challenge of diagnosing technical issues, learning how systems work, and helping others resolve their computer problems. My curiosity and hands-on approach drive me to continually improve my technical skills and stay up to date with new technology
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Production Technician
Sage Sustainable Electronics
1948 Norton Rd
12.2021 - Current
- Oversaw daily production workflows, ensuring adherence to safety and quality standards.
- Trained and mentored junior technicians, enhancing team efficiency and performance.
- Implemented process improvements that reduced downtime and increased overall productivity.
- Collaborated with cross-functional teams to streamline operations and optimize resource utilization.
- Analyzed production data to identify trends, driving informed decision-making for operational strategies.
- Enhanced production efficiency by implementing streamlined processes and optimizing workflow.
Customer Service Representative
Startek Inc. Spectrum Technical Support/stamps.com
3412 Waterlick Rd, Lynchburg, VA 24502
05.2020 - 12.2020
- Duties involved taking phone calls all day about tech related issues (cable box) and (internet).
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
Houseman
Sonesta International Hotels Corporation
Hilliard, OH
05.2018 - 05.2020
- Duties involved washing laundry, and houseman duties, washing floors, power washing, cleaning rooms
- Maintained cleanliness and organization of guest areas and facilities.
- Supported housekeeping staff by delivering supplies and equipment as needed.
- Monitored inventory levels of cleaning supplies, reporting shortages to management.
- Coordinated with maintenance team to address facility repairs and improvements.
- Trained new housemen on operational procedures and safety standards.
Houseman/Laundry Attendant
Staybridge Suites
Dublin, OH
03.2016 - 03.2018
- Duties involved washing laundry, making beds, taking in supply orders, clean pool, clean bathrooms. Was awarded employee of the month for outstanding work.
Dishwasher
Bob Evans
5160 Tuttle Crossing Blvd, Dublin, OH 43016
01.2015 - 02.2016
- Duties involved washing dishes and gathering dirty plates from tables to bring them to the dishwasher. also Had line cook training.
- Sorted and stacked dirty dishes, utensils, and glassware efficiently for washing.
- Operated commercial dishwashing equipment to maintain cleanliness and sanitation standards.
- Assisted kitchen staff by ensuring timely availability of clean dishes and utensils.
Education
CYBERSECURITY ANALYST PROFESSIONAL CERTIFICATION IBM -
COURSERA
Online School 03.2021
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATION -
COURSERA
Online School08.2020
Computer Network Support - Computer & Network support
Tolles Career And Technical Center
7877 US-42 N, Plain City, OH 4306405-2013
Hilliard Davidson HS -
Hilliard Davidson HS
5100 Davidson Rd, Hilliard, OH 4302603-2011
Skills
- Debugging
- Troubleshooting and diagnostics
- Hardware configuration
- System upgrades
- Equipment repair
- Issue diagnostics and resolution
- Technical troubleshooting
- Network security measures
- Application software testing
- Computer configuration
- Computer maintenance
Certification
Google IT Support Certification
IBM Cybersecurity Analyst
Interests
Troubleshooting PC’s, IT work, Building computers, Family time
Timeline
Lead Production Technician
Sage Sustainable Electronics
12.2021 - Current
Customer Service Representative
Startek Inc. Spectrum Technical Support/stamps.com
05.2020 - 12.2020
Houseman
Sonesta International Hotels Corporation
05.2018 - 05.2020
Houseman/Laundry Attendant
Staybridge Suites
03.2016 - 03.2018
Dishwasher
Bob Evans
01.2015 - 02.2016
CYBERSECURITY ANALYST PROFESSIONAL CERTIFICATION IBM -
COURSERA
GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATION -
COURSERA
Computer Network Support - Computer & Network support
Tolles Career And Technical Center
Hilliard Davidson HS -
Hilliard Davidson HS