Ryan Boudreaux
Lafayette,LA
Summary
Detail-oriented Technician with a proven track record at Firestone Complete Car Care, excelling in troubleshooting and complex repairs. Skilled in preventive maintenance and team training, ensuring high-quality service and adherence to safety protocols.
Overview
29
29
years of professional experience
Work History
Technician
Firestone Complete Car Care
10.2020 - 02.2025
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new employees on their role in company.
- Removed and repaired various components on vehicles.
- Performed maintenance on fleet vehicles.
- Was in charge of all alignments on vehicles due to the attention of detail needed to complete job successfully the first time.
Technician
Southland Engine
01.2008 - 10.2020
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Assembled small engine equipment and construction equipment according to manufacturer specifications.
- Repaired various types of equipment and made estimates on units to give customers information not known to them to prevent future downtime.
Technician
Boudreaux’s Lawn & Garden
03.1996 - 02.2002
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise small engine repairs.
- Developed lasting customer relationships and grew network over time.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Assembled new equipment according to manufacturer specifications.
Education
High School Diploma - General Studies
Acadiana High School
Scott, LA05.2005
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Work Planning and Prioritization
- System troubleshooting
- Heavy lifting
- Routine Inspections
- Power Tools and Equipment
- Complex Repairs
- Component replacement
- Mechanical aptitude
- Electrical repair
- OSHA compliance
- Team Training
- Deadline oriented
- Equipment Repair
Timeline
Technician
Firestone Complete Car Care
10.2020 - 02.2025
Technician
Southland Engine
01.2008 - 10.2020
Technician
Boudreaux’s Lawn & Garden
03.1996 - 02.2002
High School Diploma - General Studies
Acadiana High School
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