Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Boughter

Summary

Skilled in overseeing all aspects of property operations, from lease administration and tenant relations to budgeting, vendor management, and capital improvements. Proven ability to coordinate with internal and external support staff toward the achievement of shared objectives, specifically tenant retention and increased net operating income. Solutions-oriented mindset and the ability to manage multiple priorities while maintaining focus on organizational goals and results.



Overview

9
9
years of professional experience

Work History

Property Manager

Rockhill Management
12.2024 - Current
  • Manage all day-to-day operations of a Class A office building in Boston totaling over 800,000 square feet.
  • Direct building staff, third-party vendors, and contractors to deliver operation efficiency and a high standard of service for corporate tenants.
  • Work with Asset Management to develop and execute annual budgets and monthly financial reports.
  • Conduct regular property inspections and ensured full compliance with fire/life safety, ADA, and local municipal regulations across all office spaces.
  • Coordinate tenant move-ins and build-outs, collaborating with architects and general contractors to deliver office suites on time and within budget.
  • Foster strong tenant relationships through frequent collaboration and outreach.
  • Leverage property management software, specifically Angus and Building Engines to track work orders, manage tenant communications and ensure prompt attention to tenant request.
  • Collaborate with leasing agents and asset managers to support leasing strategies. Oversee lease admin for office tenants, including renewals, expansions and tenant improvement coordination.
  • Train and provide support for tenant coordinator and Assistant Property Manager.

Assistant Property Manager/Operations Manager

Rockhill Management
04.2019 - 11.2024
  • Operations Manager at a Class A office building in Downtown Boston, Ma.
  • Oversaw all aspects of property operations including budgeting, financial reporting, lease administration, maintenance coordination, and tenant relations.
  • Provided direction and oversight to building engineering, cleaning, security and all third-party service providers to ensure that tasks are completed in a timely manner.
  • Maintained strong relationships with tenant contacts.
  • Coordinated and run weekly meetings with building staff.
  • Maintained working knowledge of all building systems to ensure proper and efficient operation.
  • Reviewed, prepared, and tracked vendor contracts. Ensured accuracy of ongoing services.
  • Developed scopes of work and bid projects as directed.
  • Conducted property tours to create action lists for ongoing property maintenance.
  • Prepared a monthly financial reporting package for distribution to the ownership teams.
  • Prepared yearly capital and operating budgets for ownership review and approval.
  • Reviewed tenant leases to ensure accuracy for lease abstraction, rent collection and lease compliance monitoring.
  • Prepared annual tax and operating expense reconciliations.
  • Assisted in the preparation of utility, work order bill backs and expense tracking.

Tenant Coordinator

Rockhill Management
04.2017 - 04.2019
  • Developed and maintained day-to-day relationships with tenant contacts to ensure that there was active communication between tenants and building management.
  • Managed building conference and amenity area for use of tenant and building related events.
  • Managed the Building Engines Work Order System to ensure all Tenant requests are being dispatched, resolved, closed, and billed back, if applicable.
  • Maintained building files and Certificate of Insurance binders for tenants and vendors.
  • Prepared and maintained all building contact lists, emergency information, parking assignments.
  • Familiar with all pertinent documents for the building, including leases, management agreements, associations, easements, and leasing materials.
  • Reviewed, coded and processed all invoices associated with the Buildings against the annual budget and verified amounts are correct per the contract.
  • Assisted in the collection of rent and miscellaneous charges required. Reviewed aged receivable reports and followed up with Tenants for collection.

Education

Bachelor of Arts - Criminology

Framingham State University
Framingham, MA
05.2014

Skills

  • Contract Management
  • Maintenance Coordination
  • Supervising experience
  • Communication and Interpersonal Skills
  • Lease Administration
  • Budgeting and Financial Reporting
  • Tenant Relations
  • Proficient in Microsoft Word, Powerpoint, Excel, CRE accounting Program MRI, Kardin and Argus Budgeting Software

Timeline

Property Manager

Rockhill Management
12.2024 - Current

Assistant Property Manager/Operations Manager

Rockhill Management
04.2019 - 11.2024

Tenant Coordinator

Rockhill Management
04.2017 - 04.2019

Bachelor of Arts - Criminology

Framingham State University

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