Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Ryan Boursiquot

Cary,NC

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

16
16
years of professional experience

Work History

Patient Access Representative

WakeMed Hospital
Cary, NC
01.2024 - Current
  • Provide calming customer service to all patients arriving or receiving care for surgeries, diagnosis and medical procedures
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Responded to patient inquiries regarding billing or financial matters.

Assistant Manager (Dairy/Frozen)

Harris Teeter
Cary, NC
02.2023 - 08.2023
  • Provided direct support for Dairy/Frozen displays and maintained an ordering schedule to ensure fully stocked coolers and shelves
  • Provided guidance and oversight to employees
  • Maintained accurate records of inventory levels and restocked as needed
  • Exceeded expectations in delivering customer support

Direct Care Staff

Wayside Youth Support Network
Arlington, Ma
01.2021 - 01.2023
  • Provided guidance to young individuals in cooking nutritious meals and practicing good hygiene habits.
  • Designed engaging workshops and activities for individuals to enjoy during their free time
  • Accompanied youths to important Clinical and Social events
  • Supported young adults with mental health disorders in building and strengthening their independent living skills

Therapeutic Training Support

Children's Services of Roxbury
Boston, Ma
04.2018 - 11.2020
  • Increased families' stability and independent functionality through short- and long-term services
  • Collaborated with a clinician to provide therapeutic training and support services in various settings including schools, homes, and the community.
  • Developed intervention techniques to conduct in sessions with the goal of decreasing concerning behaviors and increasing ability to cope with challenging emotions
  • Provided documentation of all sessions and services provided with the youth and families to Insurance agencies for billing purposes
  • Created partnerships with community services and agencies to assist the youth and families

Materials Associate

Mass General Hospital
Boston, MA
02.2015 - 11.2016
  • Responsibly managed and maintained necessary supplies for patient care on assigned units
  • Clean Equipment used for medical services and procedures
  • Developed reports on inventory usage, cost savings, and budgeting initiatives.

Case Manager

ShortStop
Somerville, MA
10.2008 - 11.2015
  • Offered comprehensive guidance to young adults by addressing their needs in education advancement, job placement assistance, securing accommodation options while emphasizing the importance of effective financial management alongside promoting better overall mental and physical well-being.
  • Successfully completed trainings on motivational interviewing, crisis prevention interventions, trauma training, and Street Smart techniques
  • Established partnerships with various local organizations and businesses, including the Boston Celtics, Cambridge YMCA, The John Ruiz Gym, and Community Cooks, to offer complimentary services to the Shortstop program
  • Assisted with the successful entrance of residents into renowned colleges like MIT, U Mass Lowell, and Bunker Hill Community College
  • Supported the transition of several workers into their own apartments by connecting them to promising job positions in landscaping with companies like Somerville Groundworks and Greenway Conservancy
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Organized group activities to provide socialization opportunities for clients.

Job Coach

Vinfen Employment Training Center
Somerville, MA
06.2014 - 02.2015
  • Implemented in-class and on-the-job training to enable individuals to gain confidence and work independently within the community.
  • Facilitated assistance with job searches, resume writing, and job applications
  • Ensured smooth and efficient transport of personnel to work locations.
  • Offered coaching services to individuals dealing with complex decisions and circumstances
  • Operated a day program at Vinfens Employment Training Center, serving disabled and developmentally delayed individuals seeking employment and training.

Education

Liberal Arts and General Studies

Cambridge College
Cambridge
07.2008

TV/Radio Broadcast

Hesser College
Manchester, NH
10-2003

English

Bunker Hill Community College
Charlestown, MA
10.2001

Cambridge Rindge & Latin HS, Bunker Hill Community College
01.2000

Skills

  • Scheduling Diagnostic Procedures
  • Registration management
  • Customer Relations
  • Operations Oversight
  • Loss Prevention
  • Stock management
  • Store Organization
  • Department Oversight
  • Pricing and Markdowns
  • Shift Scheduling
  • Customer Service Management
  • Transaction Processing
  • Store Opening and Closing
  • [Software] expertise
  • Problem-Solving
  • Staff Scheduling
  • Database Management
  • Issue Resolution
  • Hiring and Training
  • Staff Management
  • Inventory counting
  • POS Systems
  • Employee Coaching
  • Incident Reports
  • Mentoring and Coaching
  • Records Maintenance
  • Quality Assurance
  • Insurance Verification
  • Registration and Admissions
  • Customer Service
  • Insurance company knowledgeable
  • HIPAA Compliance
  • Medical Terminology
  • Team Collaboration
  • Insurance Billing
  • Information Collection
  • Payment Processing
  • Individualized support
  • Motivational Interviewing
  • Community Resources
  • Mental Health Assessment
  • Social Skills Training
  • Self-Care Promotion
  • Empathy Development
  • Professional boundaries
  • Collaborative Approach
  • Family engagement
  • Emotional Regulation
  • Multicultural Competence
  • Intervention Planning
  • Crisis Intervention

Affiliations

  • Sports Activities
  • Coaching
  • Mentorship Involvement
  • Volunteering (Food Pantries)
  • Community Activism (Social JusticeRights)
  • Music Composer/Entertainer
  • Full Time Husband/Father
  • Podcatser

References

References available upon request.

Timeline

Patient Access Representative

WakeMed Hospital
01.2024 - Current

Assistant Manager (Dairy/Frozen)

Harris Teeter
02.2023 - 08.2023

Direct Care Staff

Wayside Youth Support Network
01.2021 - 01.2023

Therapeutic Training Support

Children's Services of Roxbury
04.2018 - 11.2020

Materials Associate

Mass General Hospital
02.2015 - 11.2016

Job Coach

Vinfen Employment Training Center
06.2014 - 02.2015

Case Manager

ShortStop
10.2008 - 11.2015

Liberal Arts and General Studies

Cambridge College

TV/Radio Broadcast

Hesser College

English

Bunker Hill Community College

Cambridge Rindge & Latin HS, Bunker Hill Community College

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Ryan Boursiquot