Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Generic

Ryan Bowen

Dallas

Summary

Dedicated and adaptable professional with over eight years of remote work experience in customer service, sales, and administrative roles across diverse industries. Skilled in delivering exceptional client support, managing logistics, and resolving issues efficiently in virtual environments. Holds a Master’s in Public Administration and Bachelor’s degrees in Cultural Anthropology and History, bringing strong communication, cultural awareness, and organizational skills to remote teams. Proven ability to thrive in fast-paced settings, ensuring client satisfaction and operational success.

Overview

8
8
years of professional experience

Work History

Customer Service and Sales Representative (Remote)

Freshlink
01.2023 - 08.2025
  • Provided high-quality customer service to clients via phone, email, and chat, resolving inquiries and addressing concerns.
  • Managed sales processes remotely, building client relationships and upselling products.
  • Utilized CRM tools to track customer interactions, ensuring accurate data entry and timely follow-ups in a virtual environment.
  • Collaborated with international teams across time zones, maintaining clear communication to meet sales and service targets.

Delivery Scheduler (Remote)

Lifewater
03.2019 - 12.2023
  • Coordinated delivery schedules for clients across Chile, managing logistics remotely to ensure 98% on-time deliveries.
  • Responded to customer inquiries regarding delivery timelines and resolved scheduling conflicts, enhancing client trust and satisfaction.
  • Leveraged scheduling software and communication platforms (e.g., Zoom, Slack) to streamline operations and maintain accurate records in a remote setting.
  • Trained new team members on remote workflows, improving team efficiency by 15%.

Appraiser (Remote)

Flagship Appraisals
06.2017 - 02.2019
  • Conducted remote property appraisals, communicating with clients via email and video calls to gather data and deliver accurate assessments.
  • Provided exceptional customer service by addressing client questions and concerns, ensuring clarity and transparency in the appraisal process.
  • Prepared detailed reports using appraisal software, maintaining high accuracy and meeting tight deadlines in a fully remote role.
  • Collaborated with colleagues virtually to review findings, contributing to consistent and reliable appraisal outcomes.

Education

Master of Public Administration -

Ashford University
01.2017

Bachelor of Arts - Cultural Anthropology

Ashford University
01.2014

Bachelor of Arts - History

Ashford University
01.2014

Skills

  • Customer Service: Issue resolution, client communication, CRM management (Salesforce, Zendesk)
  • Remote Collaboration: Proficient in Zoom, Slack, Microsoft Teams, and Google Suite
  • Organization: Scheduling, time management, data entry
  • Communication: Multilingual (English, Spanish), active listening, conflict resolution
  • Technical: Microsoft Office, appraisal software, basic Python, GIS basics

Timeline

Customer Service and Sales Representative (Remote)

Freshlink
01.2023 - 08.2025

Delivery Scheduler (Remote)

Lifewater
03.2019 - 12.2023

Appraiser (Remote)

Flagship Appraisals
06.2017 - 02.2019

Bachelor of Arts - Cultural Anthropology

Ashford University

Bachelor of Arts - History

Ashford University

Master of Public Administration -

Ashford University

Hobbies and Interests

Passionate about cultural heritage, music, and exploration, with a strong interest in fostering cross-cultural understanding and delivering meaningful customer experiences.

Similar Profiles

CREATE PROFILE