Ryan Brackey
Thompson
Summary
Dynamic Factory Service Supervisor with a proven track record at Winnebago Factory Service, excelling in task delegation and quality assurance. Skilled in training development and complaint resolution, I enhance operational efficiency and customer satisfaction through effective collaboration and process improvements. Committed to fostering a safe and productive work environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Factory Service Supervisor
Winnebago Factory Service
Forest City
2025 - Current
- Oversee service operations to uphold quality standards and enhance customer satisfaction.
- Facilitate training sessions for new staff on service protocols and best practices to enhance operational efficiency.
- Execute process improvements to optimize workflow efficiency.
- Facilitate collaboration with cross-functional teams to address customer inquiries and resolve issues efficiently.
- Monitor and ensure compliance with safety standards, contributing to a risk-free environment for employees and patrons.
Factory Service Lead
Winnebago Factory Service
Forest City, IA
2020 - 2025
- Coordinated day-to-day activities, ensuring seamless collaboration among all team members.
- Coordinated and prioritized multiple projects, demonstrating strong organizational abilities and efficient time management.
- Integrated new technology and software applications with agility.
- Collaborated with HR to ensure timely and precise entry of payroll timecards and vacation records.
Factory Service Technician
Winnebago Factory Service
Forest City, IA
2011 - 2020
- Identified and repaired RV systems, ensuring optimal performance and maintaining customer satisfaction.
- Managed multiple projects effectively, meeting deadlines and maintaining exceptional quality standards in high-pressure environments.
- Mentored junior technicians in proper techniques and safety protocols to enhance operational efficiency.
- Executed installation of new equipment while instructing customers on operational functionality and essential maintenance practices.
Carpenter
Larson Contracting
Lake Mills, IA
2003 - 2011
- Designed and built robust frameworks and structures to meet project specifications using a variety of materials including wood, metal, and composites.
- Interpreted technical drawings and blueprints to ensure precise execution of measurements and specifications for project success.
- Partnered with project managers to drive timely completion of construction projects.
Assembly Line Production Worker
Winnebago Industries
Forest City, IA
1993 - 2003
- Operated assembly line machinery to ensure efficient production flow.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
Education
No Degree - Biology
NIACC
Mason City, IANo Degree - Business Law
Waldorf
Forest City, IASkills
- Task delegation
- Progress monitoring
- Outstanding prioritization skills
- Training development aptitude
- Multitasking and organization
- Complaint resolution
- Quality assurance controls
- Customer relations
- Proficient in Winnebago software
Certification
50 Hours OSHA training
Sealant Forum
500 Core Team
600 Core Team
C's the Day Design Review
RVTI Educator
Timeline
Factory Service Supervisor
Winnebago Factory Service
2025 - Current
Factory Service Lead
Winnebago Factory Service
2020 - 2025
Factory Service Technician
Winnebago Factory Service
2011 - 2020
Carpenter
Larson Contracting
2003 - 2011
Assembly Line Production Worker
Winnebago Industries
1993 - 2003
No Degree - Biology
NIACC
No Degree - Business Law
Waldorf