Ryan Brammer
Cincinnati,OH
Summary
Experienced sales and client relations leader with talents for team building, leading and motivating. A creative with an entrepreneurial spirit, and a desire to create positive change within an organization. 10+ years experience in relationship building with ultra high net worth individuals, creating process, and implementing strategy. A cross-functional team player who can adapt to the environment and competitive landscape in front of them.
Overview
12
12
years of professional experience
Work History
Director, Client & Owner Services
Ventura Air Services
Remote
08.2022 - Current
- Collaborating with the executive team, the charter sales team, and the flight operations team, we created the first Client Services department at Ventura Air Services.
- First contact for each aircraft owner for flight management, owner billing, special requests and projects.
- Created hiring, training, and on going education processes for our team members.
- Collaborated with CFO and billing department on restructuring the owner services billing process.
- Managing client relationships within the wholesale arena by creating post flight surveys, resolving operational issues and complaints, ensuring loyalty to Ventura.
Corporate Sales Executive
Wheels UP Private Jets
Cincinnati, OH
10.2019 - 08.2022
- Consulted with high net-worth individuals and corporations to align jet-card products and custom corporate solutions
- Collaborated with internal analytics team to deliver strategic custom proposals
- Maintained strong relationships at Delta Airlines and within the industry to collaborate on cross-selling opportunities
- Prepared and delivered boardroom style presentations to high net-worth individuals and corporations to highlight offerings and secure new business.
- Closed sales worth over $5MM individually , exceeding team sales goals 110% year over year.
- Assisted in training and on-going development of new sales executives
Senior Charter Sales Coordinator
Contour Aviation
Nashville, TN
10.2017 - 10.2019
- Conferred with managers, sales teams and operations personnel to revise plans and achieve demanding charter sales targets.
- Maintained compliance with Part 135, and Part 91 requirements for every flight.
- Exceed high-wealth client expectations from trip booking to wheels down.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Oversee and coordinate global and domestic music tours, trade shows and celebrity travel within our fleet of aircraft.
- Connected with passengers to assess behaviors and needs and promote company loyalty.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
National Sales Training Specialist
Total Quality Logistics
Fort Lauderdale, FL
07.2014 - 02.2017
- Developed and delivered engaging lectures to new hires and on-going education for Subject Matter Experts, Sales Team Leaders, and Group Sales Managers.
- Delivered a wide variety of courses including topics on communication, team building, policies, and ethics.
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
- Organized training for 20+ new employees bi-weekly
- Planned and delivered account management training to an average of 30 account managers per week.
- Supervised and coordinated activities for Account Executives and Sales Team Leaders during annual training seminars.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
Logistics Account Executive
Total Quality Logistics
Cincinnati, OH
01.2013 - 07.2014
- Managed shipment schedules to maximize productivity and cut costs.
- Reviewed and analyzed data from companies in non-competing industries to amass strategic insight.
- Communicated with dispatchers, warehouses and customers regarding outgoing orders.
- Prioritized order security, accuracy and on-time pickup and delivery.
- Reviewed and analyzed data from companies in non-competing industries to amass strategic insight.
- Built client relationships by acting as the liaison between the customer service and sales teams.
Education
Bachelor of Arts - Communications/Electronic Media/General Studies
Morehead State University
Morehead, KY2012
Skills
- Engaging public speaker
- Ability to motivate and inspire team members to achieve goals
- Individualized training regimens
- Staff Development
- Business Development
- Negotiation
- Hiring and Retention
- Corporate Communications
- Crisis Management and de-escalation
- Relationship Building
- Account Management
- Up-selling and cross-selling techniques
Affiliations
AOPA- Aircraft Owner's and Pilot's Association - Member
FAA - Student pilot license to obtain Private SEL.
ASPCA - Annual Donor
Timeline
Director, Client & Owner Services
Ventura Air Services
08.2022 - Current
Corporate Sales Executive
Wheels UP Private Jets
10.2019 - 08.2022
Senior Charter Sales Coordinator
Contour Aviation
10.2017 - 10.2019
National Sales Training Specialist
Total Quality Logistics
07.2014 - 02.2017
Logistics Account Executive
Total Quality Logistics
01.2013 - 07.2014
Bachelor of Arts - Communications/Electronic Media/General Studies
Morehead State University