Ryan Branconier
Grand Forks,ND
Summary
Proven leader in customer service and team training at Unifi, adept in technical troubleshooting and fostering team collaboration. Excelled in enhancing customer satisfaction and streamlining operations, significantly improving team efficiency. Skilled in adaptability and problem resolution, consistently achieving and surpassing company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Agent/Team Trainer
Unifi
Grand Forks, ND
01.2023 - Current
- Assisted customers with ticketing inquiries and purchase of tickets.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Provided guidance on job-related issues to new hires during their first weeks with the organization.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Implemented company policies regarding baggage handling and customer service.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
Guest Service Team Leader
TopGolf
Ontario, CA
02.2022 - 08.2022
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Provided support to junior staff during peak periods of workloads.
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Evaluated employee performance and provided feedback on areas of improvement.
Education
Some College (No Degree) - Commercial Aviation
University of North Dakota
Grand Forks, NDSkills
- Team collaboration
- Problem resolution
- Technical troubleshooting
- Customer relations
- Assertiveness
- Multitasking and organization
- Verbal and written communication
- Adaptability and flexibility
Timeline
Customer Service Agent/Team Trainer
Unifi
01.2023 - Current
Guest Service Team Leader
TopGolf
02.2022 - 08.2022
Some College (No Degree) - Commercial Aviation
University of North Dakota
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