Ryan Brasser
Dighton,MA
Summary
Operations leader with expertise in strategic planning, team development, and logistics. Demonstrated success in driving KPI performance, enhancing compliance, and boosting revenue across diverse regions. Recognized for cultivating talent and streamlining processes to exceed business objectives consistently.
Overview
21
21
years of professional experience
Work History
District Manager
FedEx Office
Boston, Massachusetts
11.2018 - Current
- Oversee daily operations for multiple FedEx Office locations throughout Boston and the surrounding areas, ensuring efficiency and service excellence.
- Drive continued growth in a high-visibility urban environment.
- Develop and execute operational strategies that improve revenue and service quality across all locations.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Identify and develop top talent to promote an agile, performance-oriented culture.
- Manage full P&L responsibility for a multi-unit area, consistently exceeding revenue and margin targets.
District Manager
FedEx Office
New England
03.2015 - 11.2025
- Coached, developed and motivated team to achieve revenue goals.
- Created and maintained productive relationships with key stakeholders in the district.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Identified opportunities for process improvement across multiple locations within the district.
District Manager
FedEx Office
New York, New York
11.2011 - 03.2015
- Executed strategic initiatives to align district goals with corporate objectives
- Cultivated positive customer relationships through effective communication and support.
- Developed and implemented operational strategies to enhance service quality.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved high profile customer concerns quickly and effectively while maintaining a high level of customer service satisfaction.
Area Manager
FedEx Office
Albany, New York
01.2005 - 11.2011
- Analyzed performance metrics to identify areas for improvement in service quality.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Promoted positive customer service experiences by promptly resolving conflicts.
Education
Some College (No Degree) - Business Administration and Management
Syracuse University
Syracuse, NYSkills
- Operational strategy and logistics
- Revenue management
- Performance evaluation and compliance
- Building and developing agile teams
- Process improvement
- Stakeholder engagement
- P&L expertise
- Budget administration
Accomplishments
- 1st Quartile Performance Award – Exceeding 10 plus years of 1st quartile in KPIs
- Leadership Excellence Award – Recognizing outstanding leadership and team development.
- Customer Satisfaction Award – Based on customer feedback or service metrics.
- Operational Efficiency Award – For improving processes or reducing costs.
- Employee Engagement Champion – For fostering a positive team culture.
References
References available upon request.
Timeline
District Manager
FedEx Office
11.2018 - Current
District Manager
FedEx Office
03.2015 - 11.2025
District Manager
FedEx Office
11.2011 - 03.2015
Area Manager
FedEx Office
01.2005 - 11.2011
Some College (No Degree) - Business Administration and Management
Syracuse University
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