Ryan Bridges
Three Rivers,TX
Summary
Seasoned VP of Operations with a proven track record, adept at driving operational efficiency and spearheading business development. Excelled in managing P&L statements and leveraging Cerberus Engineering Tools to exceed customer satisfaction goals. Renowned for exceptional leadership and strategic planning skills, consistently fostering team motivation and cross-functional collaboration for outstanding results.
Overview
20
20
years of professional experience
Work History
VP of Operations
Eagle Coiled Tubing
, USA
08.2022 - 07.2024
- Established protocols for handling customer complaints and inquiries in a timely manner.
- Assisted in the recruitment and onboarding of new staff members into the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all applicable safety regulations, labor laws, and environmental standards.
- Formed and sustained strategic relationships with clients.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Tracked key performance indicators related to customer satisfaction, sales volume, cost savings.
- Partnered with vendors to secure competitive pricing on materials needed for production activities.
- Conducted regular meetings with department heads to review performance metrics and progress towards goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed teams of 10+ employees across multiple departments, overseeing their daily operations and workflow.
- Created budgets for operational departments and monitored spending throughout the year.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintain a presence in the field to stay up to date with procedures, equipment, etc.
Operations Manager
Yellowjacket Coiled Tubing
, USA
06.2022 - 08.2022
- Prepare equipment and crews for upcoming jobs
- Ensure supervisors are performing and following all company policies and procedures
- Schedule all training for employees
- Oversee maintenance personnel
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Enforced federal, state, local and company rules for safety and operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Built strong operational teams to meet process and production demands.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintain a presence in the field to stay up to date with procedures, equipment, etc.
Coiled Tubing Manager
Lubri-Tech Products
Midland, USA
08.2021 - 04.2022
- Assisted with payroll
- Prepared quotes, field tickets and invoices
- Performed HR, safety, DOT and engineering duties
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and trained new employees to meet job requirements.
- Directed recruitment, hiring, and training of new staff members.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted performance reviews for team members.
- Monitored staff performance and addressed issues.
- Ensured compliance with industry regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership during times of organizational change or crisis situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Established processes to ensure efficient workflow throughout the organization.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintain a presence in the field to stay up to date with procedures, equipment, etc.
Northeast Regional Manager
Gladiator Energy
Smithton, USA
02.2020 - 07.2021
- Oversee all divisions located in the Northeast U.S., to include coiled tubing, nitrogen, downhole tools, sales, safety, engineering, office staff, and mechanics.
- Grow the customer base from 3 to 13 customers.
- Manage all financials for the region, AFEs, P&L ownership, and amortization.
- Developed and implemented strategies to increase sales in the northeast region.
- Assessed employee performance regularly through performance reviews and feedback sessions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Perform regular visits to sites within the northeast region to assess operations.
- Monitored competitor activities and identified opportunities for market expansion.
- Analyzed business performance data and forecasted business results for upper management.
- Negotiated contracts with new vendors for better pricing on products and services.
- Resolved customer complaints promptly and efficiently by providing timely responses.
- Assigned work and monitored performance of project personnel.
- Implemented customer service policies, procedures, and standards throughout the northeast region.
- Produced thorough, accurate and timely reports of project activities.
- Identified training needs among regional staff members based on job requirements or skills gaps.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created and managed budgets for travel, training, and team-building activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed customer feedback data to identify areas of improvement in the northeast region.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created monthly reports of sales figures for presentation to senior management.
- Drafted proposals outlining plans for expanding into new markets within the northeast region.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensured compliance with federal, state, and local regulations related to coiled tubing operations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Maintain a presence in the field to stay up to date with procedures, equipment, etc.
District Manager
SPN Well Services (IPS)
Smithton, USA
03.2008 - 02.2020
- We were the first district within the company to achieve Target Zero by obtaining one year with zero recordable incidents in 2013, followed by two and three consecutive years without a recordable incident.
- Manage all financials for the districts, AFEs, P&L ownership, and amortization.
- Perform all engineering duties.
- Perform all sales duties.
- Obtain 100% of the coiled tubing market in Arkansas and maintained it for four years, until the Fayetteville Shale drilling was stopped in 2016 due to dry gas prices, and I was subsequently transferred to Pennsylvania.
- 2008 - hired as coil tubing supervisor | 2009 - promoted to field supervisor | 2010 - promoted to district manager
- Created and maintained productive relationships with key stakeholders in the district.
- Used change methodologies to increase sales and led projects for increased productivity.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Identified and developed top talent to promote performance-oriented culture.
- Maintained accurate records of employee attendance and payroll information for all employees within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through field level employees.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Conducted market research and reported on competitors.
- Cultivated positive rapport with associates and team leadership.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Conducted regular site visits to ensure compliance with company policies, standards, and regulations.
- Improved profit margins by effectively managing expenses, budget and overhead.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintain a presence in the field to stay up to date with procedures, equipment, etc.
C.T. Operator
Schlumberger
El Reno, USA
02.2004 - 03.2008
- Hired as c.t
- Helper – rebuild chicks, valves, check valves, help with maintenance on equipment
- Attend driving school at Kellyville Oklahoma and obtain CDL
- Help perform maintenance, get job ready, drive to location, help with rig up and learn all equipment
- Completed all training, attending multiple training classes at the SLB Kellyville training facility
- Drive, maintain, repair, and operate all coiled tubing equipment
- Began as a helper and worked my way up to ct operator, being able to operate all equipment – high and low rate n2 pumps, acid pumps, dual tri-plex and quint pumps, cranes, manlift, forklift, ct units from 1.25” to 2.375” and E-Coil 2”
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted other team members when needed or requested.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Followed instructions from supervisors regarding daily tasks or special assignments.
- Formed and sustained strategic relationships with clients.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Attended training sessions as required by management.
- Ensured compliance with safety regulations within the workplace environment.
- Provided advice to customers regarding product availability, features and benefits.
- Adhered to all safety and security protocols in the workplace.
- Participated in staff meetings to discuss operational issues or changes.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted testing of software and systems to ensure quality and reliability.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
GED - General Studies
Port Aransas High School
Port Aransas05-1998
Skills
- Manage P&L statements
- Proficient with Cerberus Engineering Tools
- Smith Driving Course Completion
- Well Control
- Karl Potter Hazard Identification Course
- Management skills
- Operational Oversight
- Customer relations
- Sales
- Safety Compliance of drivers and facility
- DOT Compliance of drivers and facility
- N2 for foam fracs
- Coil Fracs
- Operate Low rate Ambient n2 pumps
- Operate high-rate burner n2 units
- Operate double pumps
- Frac pumps
- Combo pumps
- Operate CT Units
- Operate cranes
- Experience to perform any role needed
- Flat-pack installations
- Chrome tubing installations and retrievals
- Facilities management
- Team building and motivation
- Technical support
- Office management
- Schedule management
- Revenue generation
- Cross-functional team coordination
- Procedure implementation
- Staff management
- Expense reporting
- Corporate communications
- Strategic planning
- Operational management
- Program management
- Business development
- Logistics management
- Fishing
- Experienced with coiled tubing
- String designs
- Operate heavy equipment (dozers, track hoes, front-end loaders, forklifts, manlifts, etc))
Websites
References
Upon Request
References
References available upon request.
Timeline
VP of Operations
Eagle Coiled Tubing
08.2022 - 07.2024
Operations Manager
Yellowjacket Coiled Tubing
06.2022 - 08.2022
Coiled Tubing Manager
Lubri-Tech Products
08.2021 - 04.2022
Northeast Regional Manager
Gladiator Energy
02.2020 - 07.2021
District Manager
SPN Well Services (IPS)
03.2008 - 02.2020
C.T. Operator
Schlumberger
02.2004 - 03.2008
GED - General Studies
Port Aransas High School
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