RYAN BRIX
Tacoma,WA
Summary
Organized and motivated professional with strong communication skills and a proven ability to manage detailed logs and documentation. Skilled in problem-solving, conflict resolution, and leadership, with a commitment to fostering positive relationships with supervisors, employees, and clients. Trustworthy, reliable, and dedicated to upholding high standards of service and security.
Overview
14
14
years of professional experience
Work History
Client Service Manager
GardaWorld Security
Tukwila, WA
04.2022 - Current
- Enforce contract standards to ensure compliance with client requirements, including meeting scheduled hours, with minimal unbilled overtime.
- Coordinate and conduct on-the-job training (OJT), client-specific training, and annual refresher courses for security personnel.
- Perform regular inspections and audits of assigned sites, providing documentation and reports to ensure compliance with GardaWorld’s supervision requirements.
- Oversee daily operations and address any security concerns for multiple client locations, ensuring all incidents are thoroughly investigated and documented.
- Respond promptly to after-hours contacts, and maintain open communication with supervisors and clients.
Security Shift Supervisor
Muckleshoot Indian Bingo
Auburn, WA
11.2015 - 02.2022
- Wrote comprehensive incident reports and conducted thorough investigations to resolve security issues.
- Patrolled the premises regularly to maintain order and ensure a visible security presence.
- Assisted individuals in health crises by administering first aid and coordinating emergency medical services when necessary.
- Managed emergency situations and secured premises by controlling access and enforcing safety protocols.
- Trained and supervised security staff, ensuring compliance with safety and security procedures.
Kitchen Manager/Security Officer
Daffodil Bowl
Puyallup, WA
12.2012 - 06.2021
- Oversaw kitchen operations, ensuring adherence to recipe standards, quality control, and sanitation practices.
- Trained new kitchen staff and scheduled shifts to ensure proper coverage.
- Coordinated food ordering, inventory management, and waste reduction efforts.
- Ensured customer satisfaction by addressing complaints and resolving issues in a timely and professional manner.
- Assisted in security operations, providing safety protocols for guests and employees.
Lead Line Cook
Pacific Bowl
Tacoma, WA
10.2010 - 02.2012
- Managed kitchen staff and facilitated food production, ensuring timely and consistent service.
- Created menu specials and managed inventory and food ordering.
- Operated kitchen equipment, including ovens, grills, fryers, and slicers, in compliance with food safety regulations.
- Provided leadership and ensured smooth operations during shifts, stepping in for the supervisor as needed.
Kitchen Manager/Bouncer
Dock Street Landing Bar and Grill
Tacoma, WA
10.2010 - 02.2012
- Managed kitchen operations, including food preparation, cooking, and plating.
- Scheduled staff shifts and ordered supplies to ensure operational efficiency.
- Implemented safety protocols and maintained cleanliness to ensure a safe working environment.
- Supervised food service during high-volume periods, providing leadership and support to kitchen staff.
- Inspected IDs of all guests entering the bar to verify age requirements.
- Responded quickly to altercations between patrons, mediating disagreements as needed.
- Intervened immediately in any situation posing a threat to guest safety or security protocols.
Lead Game Advisor
GameStop
Puyallup, WA
06.2010 - 09.2010
- Provided customer service to customers purchasing video games and accessories.
- Assisted in training new employees on the daily operations of the store.
- Resolved complaints and issues with customers in a timely manner.
- Completed cash register transactions accurately and efficiently.
- Organized game displays for maximum visibility and sales appeal.
- Maintained knowledge of all current promotions, policies regarding payment, returns, exchanges, warranties and security practices.
Education
High School Diploma -
Spanaway Lake High School
Spanaway, WA06.1997
Some College (No Degree) -
Pierce College
Puyallup, WASkills
- Report Writing
- Customer Service
- Supervision & Leadership
- Reliable & Trustworthy
- Skilled in Conflict Resolution
- Safety and Security Procedures
- De-escalation Techniques
- Incident Reporting
References
CRYSTAL ERICSSON
Co-lead Housing Manager
+1 (253) 330-0452
Crystal.erickson@defender.org
VERNON POTTS
EVS Manager
+1 (253) 455-0109
Vernon.Potts@muckleshootbingo.net
BERNARD NIMESKERN
Field Service Supervisor
+1 (360) 643-7820
Bernard.Nimeskern@garda.com
Sven Koenig
Line Cook
+1 (253) 571-8075
Tifosivinnie@comcast.net
Accomplishments
- Promoted from Security Officer to Security Supervisor, in less than 12-months.
- Earned “Officer of the Month” award in Sept,2022.
Timeline
Client Service Manager
GardaWorld Security
04.2022 - Current
Security Shift Supervisor
Muckleshoot Indian Bingo
11.2015 - 02.2022
Kitchen Manager/Security Officer
Daffodil Bowl
12.2012 - 06.2021
Lead Line Cook
Pacific Bowl
10.2010 - 02.2012
Kitchen Manager/Bouncer
Dock Street Landing Bar and Grill
10.2010 - 02.2012
Lead Game Advisor
GameStop
06.2010 - 09.2010
High School Diploma -
Spanaway Lake High School
Some College (No Degree) -
Pierce College
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