Overview
Work History
Education
Skills
Timeline
Generic

Ryan Brooks

Ogdensburg ,NY

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Tim Wewer. EA, ABA
01.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • · Answering phone calls and emails
  • · Greeting clients and visitors
  • · Communicating with senior managers and other colleagues
  • · Answering customers’ questions
  • · All types of business correspondence
  • · Written communication such as compiling reports, memos, faxes, and other documents
  • · Developing and distributing internal communications
  • · Using problem-solving skills to resolve office-related issues

Patient Registration Clerk/Medical Billing Specialist

Claxton Hepburn Medical Center
11.2021 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Accurately inputted patient and insurance information into company's computer system using [Software].
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Scheduled [Number]+ daily appointments using computerized calendars.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Retrieved medical data for physicians and patients.
  • Secured confidential patient information from unauthorized access.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Studied and researched various medical terms as well as software and coding systems.
  • Performed software updates, upgrades and data backups.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.

Medical Receptionist

Planned Parenthood
07.2021 - 11.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • · Enter patient information into the system, including insurance, demographics, and health history.
  • · Checked patients in and out for appointments and collected co-payments.
  • · Called patients to confirm scheduled appointments and obtain additional details.
  • · Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • · Processed patient payments and scanned identification and insurance cards.
  • · Protected patients by observing strict HIPAA guidelines.
  • · Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • · I took messages from patients and promptly relayed them to appropriate staff.
  • · Answered multi-line phone system and directed callers to requested personnel and departments.
  • · Greeted each patient pleasantly and offered a desk sheet for easy sign-in.
  • · Delivered high-quality administrative and customer service to sustain patient and workflows.
  • · Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants.
  • · Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • · Straightened up waiting room to maintain neat and organized space.
  • · Managed office phone lines by checking voicemail, returning calls, and directing messages to team members.
  • · Informed patients of financial responsibilities prior to rendering services.
  • · Handled correspondence, managed files, and performed other clerical duties for office staff.
  • · Conducted patient intake interviews to collect medical information and insurance details.
  • · Gathered, transcribed, and typed medical information into charts.
  • · Compiled physical and digital documents, charts, and reports.
  • · Followed infection control procedures to protect patients and staff in the waiting area.
  • · Handled office supply ordering, including ink cartridges, toner, and paper
  • · Trained unfamiliar staff in office procedures, insurance processes and medical terminology.
  • Prepared and sent financial statements to support bookkeeping functions

CSA

Lowes Home Improvment
05.2017 - 01.2021
  • Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
  • Connected with customers by listening to concerns and answering questions.
  • Demonstrated safe practices and procedures in store by adhering to company standards.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Gained familiarity with company products to answer customer questions and make recommendations.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.

Receptionist

Keuka College
05.2017 - 05.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • · Scheduled and confirmed appointments.
  • · Answered and directed incoming calls using multi-line telephone system.
  • · Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • · Maintained daily calendars, set appointments with clients and planned daily office events.
  • · Processed payments and updated accounts to reflect balance changes.
  • · Sorted incoming mail and directed to correct personnel each day.
  • · Oversaw office inventory by restocking supplies and submitting purchase orders.
  • · Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • · Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • · Maintained all financial records to verify timely clearance of all credit and debit activities.
  • · Directed and oversaw office personnel activities.
  • · Handled payment processing and provided customers with receipts and proper bills and change.
  • · Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

Bachelor of Science - Health Care Management

Suny Canton
Canton NY

High School Diploma -

Morristown Central School
Morristown NY
05.2017

Skills

  • Document Control
  • Meeting Planning
  • Research
  • Letter Preparation
  • Presentation Design
  • Scheduling
  • Reception Oversight
  • Office Administration
  • Proposal Writing
  • Mail Handling
  • Invoice Processing
  • Clerical Support
  • Report Writing
  • Appointment Scheduling
  • Calendar Management
  • Database Management
  • Expense Reporting
  • Travel Coordination
  • Filing
  • Data Entry

Timeline

Administrative Assistant

Tim Wewer. EA, ABA
01.2022 - Current

Patient Registration Clerk/Medical Billing Specialist

Claxton Hepburn Medical Center
11.2021 - Current

Medical Receptionist

Planned Parenthood
07.2021 - 11.2021

CSA

Lowes Home Improvment
05.2017 - 01.2021

Receptionist

Keuka College
05.2017 - 05.2019

Bachelor of Science - Health Care Management

Suny Canton

High School Diploma -

Morristown Central School

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Ryan Brooks