Ryan Brooks
Ogdensburg,NY
Overview
7
7
years of professional experience
Work History
Patient Registration Associate
Claxton Hepburn Medical Center
Ogdensburg, USA
01.2024 - Current
- Greeted patients and collected necessary information for registration process
- Performed data entry of patient demographics into electronic health record system
- Verified insurance coverage and eligibility status with insurance providers
- Answered incoming calls, responded to inquiries, and provided customer service support
- Processed payments from patients and maintained accurate records of transactions
- Assisted in preparing patient charts prior to appointment times
- Scanned documents into the computer system for storage purposes
- Aided with completing forms related to patient registration processes
- Maintained knowledge of hospital policies and procedures regarding registration processes
- Resolved billing issues with insurance companies in a timely manner
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information
- Assisted in orienting new staff members on registration processes and procedures
- Communicated effectively with medical staff regarding changes or updates to patient files
- Followed up on incomplete registrations ensuring all required documentation is completed correctly
- Utilized various software programs such as Microsoft Office Suite, EHR systems
- Maintained current knowledge of healthcare industry trends, standards, and regulations
- Provided administrative support including filing paperwork, faxing documents, photocopying materials
- Cross-trained other departments on registration processes as needed
- Coordinated special projects assigned by supervisor or management team
- Developed strategies to ensure efficient workflow during peak periods
- Kept abreast of changes in technology related to Patient Registration Associate role
Home Health Aide
Horizon Health Care
CanTON, NY
05.2023 - Current
- Instructed family members regarding proper home care techniques and infection control procedures.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted clients with bathing, dressing and incontinence care.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Engaged patients in recreational activities such as reading books or playing games.
- Provided companionship and monitored health condition of clients.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Administered prescribed medications under direction from physician.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Assisted clients with proper exercises and rehabilitation.
- Assisted in ambulation and exercise routines for clients.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Recorded daily notes about client conditions, treatments provided, and progress made.
- Educated patients and families on health care needs, conditions, and options.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
Peer Advocate
STEP BY STEP
Ogdensburg, USA
03.2023 - Current
- Increase awareness of and support participation in self-help and advocacy organizations
- Facilitate self help and advocacy groups in the treatment mall
- Assist individuals in identifying and re-engaging with family, friends, and other natural supports to build support system
- Demonstrate extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
- Build relationships with others based upon trust and honesty by using active listening and dynamic communication skills
- Assist individuals in identifying and re-engaging with family, friends, and other natural supports to build support system
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living
- Participate in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized service plans
- Attended classes and seminars to enhance knowledge of equipment and operating systems
- Observe strict regulations and procedures regarding everyone to maintain confidentiality of personal and health information
- Write progress notes in MHARS
Administrative Assistant
TIM WEWER. EA, ABA
Gouverneur, USA
01.2021 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Created and maintained databases to track and record customer data
Direct Support Professional
United Helpers Nursing Home
OGENSBURG, NY
03.2021 - 12.2021
- Facilitated social interactions between participants and their peers in the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Accompanied individuals on outings to promote independence and integration into the community.
- Recorded client status progress and challenges in logbooks and reports.
- Assisted in planning and implementing recreational activities for participants.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Built strong and trusting rapport with clients and loved ones.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Instructed family members on how to provide bedside care.
- Consulted with client care team to continually update care plans.
- Maintained detailed records of services performed on clients.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided guidance and support to ensure safety of individuals served.
- Helped clients get in and out of beds and wheelchairs.
- Assisted individuals in learning and developing new skills.
- Assisted clients with maintaining good personal hygiene.
- Assisted individuals in development of social skills to become integrated in community.
REGISTRATION/SCREENER
CANTON POTSDAM HOSPITAL
Potsdam, NY
03.2020 - 03.2021
- Maintained accurate records of screenings for health department compliance.
- Offered protective masks and face shields to guests.
- Monitored and reported on screening process efficiency and suggested improvements.
- Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
- Assisted in the development of screening policies based on public health guidance.
- Ensured confidentiality and sensitivity when handling personal health information.
- Educated visitors and staff on COVID-19 prevention measures and the importance of screening.
- Documented data in designated system to present to client upon request.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Collected and compiled data to document performance or assess program quality.
- Educated patients about symptoms associated with COVID-19 and when to seek medical attention.
- Utilized personal protective equipment (PPE) properly to minimize risk of COVID-19 transmission.
- Administered health questionnaires to assess COVID-19 symptoms and exposure risks.
- Conducted contact tracing for individuals who tested positive for COVID-19 or had close contact with a confirmed case.
- Organized work orders, maintenance repairs and other administrative duties.
Registration Clerk
Keuka College Health and Counseling Center
Keuka , NY
10.2017 - 12.2019
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Greeted patients upon arrival and directed them to appropriate areas.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Scanned documents and insurance cards to include in patient charts.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Assisted with scheduling appointments based on provider availability.
Education
Bachelor of Science - Human Service
Southern New Hampshire University
01.2025
High School Diploma -
Morristown Central School
Morristown07.2017
Skills
- Excel
- Word
- Outlook
- Electronic Medical Records
- Communication
- Google Docs
- Problem Solving
- Customer Service
- Active Listening
- MHARS
Timeline
Patient Registration Associate
Claxton Hepburn Medical Center
01.2024 - Current
Home Health Aide
Horizon Health Care
05.2023 - Current
Peer Advocate
STEP BY STEP
03.2023 - Current
Direct Support Professional
United Helpers Nursing Home
03.2021 - 12.2021
Administrative Assistant
TIM WEWER. EA, ABA
01.2021 - 02.2023
REGISTRATION/SCREENER
CANTON POTSDAM HOSPITAL
03.2020 - 03.2021
Registration Clerk
Keuka College Health and Counseling Center
10.2017 - 12.2019
Bachelor of Science - Human Service
Southern New Hampshire University
High School Diploma -
Morristown Central School
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