- Cooking
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- Baking
- Music
- Gym Workouts
- Fashion and Style
- Reading
- Personal Development and Self-Improvement
Ryan Brown
Farmington Hills,Michigan
Summary
Dynamic professional with a proven track record at Target, adept in POS system proficiency and exceptional customer service. Leveraged analytical skills and verbal communication to enhance team performance and drive business success. Excelled in fostering positive relationships, promoting loyalty, and efficiently managing financial transactions. Trustworthy and dedicated worker with 5 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
4
4
years of professional experience
Work History
Checkout Advocate
Target
10.2024 - Current
- Learned duties for various positions and provided backup at key times.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Strengthened communication skills through regular interactions with others.
- Processed refunds and exchanges in accordance with company policy.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Redemption/Busser
Perfect Game
11.2023 - 08.2024
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reset and cleaned tables quickly to prepare for new customers.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Reported concerns, broken machines, and out-of-order games to supervisor.
Manager
Rita's Italian Ice
08.2020 - 10.2023
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Bachelor of Arts - Marketing
Oakland Community College
Bloomfield Hills, MI06-2028
Skills
- POS system proficiency
- Cash handling expertise
- Upselling strategies
- Flexible schedule
- Complaint handling
- Financial transactions
- Product sales
- Cash handling experience
- Guest accommodations
- Verbal and written communication
- Customer service
- Loyalty promotion
Interests
Timeline
Checkout Advocate
Target
10.2024 - Current
Redemption/Busser
Perfect Game
11.2023 - 08.2024
Manager
Rita's Italian Ice
08.2020 - 10.2023
Bachelor of Arts - Marketing
Oakland Community College
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