Ryan Bruce
Lakewood,CO
Summary
Results-driven professional effective in implementing positive change while overseeing multiple tasks. A team player with great time management and organizational skills. Pursuing a Claims Analyst position with an established company.
Overview
7
7
years of professional experience
Work History
Order Manager
SNI Industries
12.2023 - Current
- Entered in coming orders into Esker software and SAP.
- Verified orders for accuracy.
Senior Claims Coordinator
OrthoFi
09.2020 - 05.2023
- Processed claims through entire revenue cycle
- IE: Coordination of Benefits, Claims processing, Claims Management, Claim Investigation, Claim Handling and Resolution for Orthodontic claims across multiple, Multi-State practices.
- Coded claims forms and mediated disputes between carriers and clients.
- Recommended and communicated goals to help team excel against targets.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
Porter
Larry H Miller Jeep
12.2019 - 03.2020
- Performed basic maintenance and cleaning.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Drove vehicles to different areas of dealership to meet display standards.
- Moved and worked with vehicles to support sales activities.
Office Manager
Patil Orthodontics
03.2017 - 05.2019
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Associate of Arts -
Community College of Denver
DenverSkills
- Interpersonal and Written Communication
- Claims History Analysis
- Skilled in Dolphin, OrthoFI
- Claims Review
- Records Review
- Claim Form Analysis
- Claims Processing
- Claims Evaluation
- Benefit Explanation
- Claims Investigation
- Customer Service and Support
- Verbal and Written Communication
- Decision-Making
- Critical Thinking
Timeline
Order Manager
SNI Industries
12.2023 - Current
Senior Claims Coordinator
OrthoFi
09.2020 - 05.2023
Porter
Larry H Miller Jeep
12.2019 - 03.2020
Office Manager
Patil Orthodontics
03.2017 - 05.2019
Associate of Arts -
Community College of Denver
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