Motoi Bruce
Spokane,WA
Summary
Dynamic professional with expertise in guest relations and surveillance monitoring, honed at Spokane Tribe Casino. Proven track record in resolving complaints and enhancing customer satisfaction. Skilled in training employees and policy enforcement, driving operational excellence. Adept at teamwork and problem-solving, consistently improving processes and achieving results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Casino Floor Supervisor (EVS)
Spokane Tribe Casino
01.2023 - 12.2025
- Trained and mentored new staff on customer service standards and operational procedures.
- Resolved customer disputes effectively, enhancing overall guest satisfaction and retention.
- Coordinated with security to address incidents promptly, ensuring a safe environment for guests and staff.
- Conducted regular inspections to maintain cleanliness and organization of gaming areas.
- Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
- Trained, supervised and evaluated workers.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Building Cleaner
Environmental Services
11.2023 - 01.2024
- Maintained cleanliness and sanitation of assigned building areas to ensure safe environments.
- Operated cleaning equipment and tools effectively, adhering to safety protocols.
- Assisted in inventory management of cleaning supplies, ensuring availability for daily operations.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Improved overall appearance of the building with thorough cleaning, including windows, floors, walls, and fixtures.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Maintained clean, neat, and professional entrances.
- Handled equipment, chemicals, and materials properly and with caution.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Refilled soap dispensers and air fresheners in [Number] bathrooms.
- Kept building entryway glass clean and polished for professional presentation.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Assistant Manager
Big 5 Sporting Goods
06.2023 - 10.2023
- Coordinated daily operations to ensure optimal workflow and staff productivity.
- Implemented process improvements that enhanced service efficiency and customer satisfaction.
- Trained and mentored team members to build skills and improve performance.
- Collaborated with management to develop strategic plans for operational growth.
- Monitored inventory levels and coordinated supply chain activities to reduce costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Amazon Associate
Amazon
01.2022 - 10.2023
- Analyzed operational data to identify process inefficiencies and recommended improvements.
- Collaborated with cross-functional teams to streamline order fulfillment processes.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Security Guard
Auto Ramp Services
07.2019 - 01.2022
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and reporting potential hazards or security breaches.
- Responded promptly to emergencies, implementing protocols for incident management.
- Assisted in training new staff on security procedures and emergency response techniques.
- Maintained accurate logs of daily activities, incidents, and visitor access records.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
High School Diploma -
Medical Lake High School
Medical Lake, WA06-2006
Skills
- Surveillance monitoring
- Guest relations
- Gaming equipment maintenance
- Policy enforcement
- Leading employees
- Training employees
- Recordkeeping skills
- Resolving complaints
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Building Cleaner
Environmental Services
11.2023 - 01.2024
Assistant Manager
Big 5 Sporting Goods
06.2023 - 10.2023
Casino Floor Supervisor (EVS)
Spokane Tribe Casino
01.2023 - 12.2025
Amazon Associate
Amazon
01.2022 - 10.2023
Security Guard
Auto Ramp Services
07.2019 - 01.2022
High School Diploma -
Medical Lake High School