Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Buchanan

Lisle,IL

Summary

Motivated Service Industry member and team management worker with 16 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Basecamp
Lisle, IL
01.2020 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Served as a liaison between staff members and senior management personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Bartender

Basecamp
Lisle, IL
05.2019 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.

Head Ice Hockey Coach

Aurora University
Aurora, IL
09.2012 - 08.2021
  • Developed and implemented practice drills for players to improve their skating, passing, and shooting skills.
  • Observed players during games and practices to assess individual performance and team dynamics.
  • Instructed players on the fundamentals of game strategy, positioning, rules, regulations, and techniques.
  • Created individualized training plans for each athlete based on strengths and weaknesses.
  • Mentored athletes in developing leadership qualities both on and off the ice rink.
  • Collaborated with other coaches in order to create an effective coaching staff structure.
  • Analyzed game films in order to identify areas where improvements can be made.
  • Attended coaching seminars in order to stay up-to-date on current trends in hockey instruction.
  • Planned out various offensive and defensive plays for use during competition.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Coordinated pre-season tryouts, training camps and special workshops to support team goals.
  • Recruited student-athletes of highest caliber to elevate overall team performance.
  • Managed program budget, checking funds remaining, spending and money raised.
  • Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.

Event Coordinator

Aurora University
Aurora , IL
08.2007 - 08.2021
  • Developed event themes and concepts to ensure successful execution of events.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Managed logistics related to transportation, catering, entertainment, decorations for events.
  • Ensured effective communication between vendors and suppliers before, during and after the event.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Maintained an organized database of contacts using software applications like MS Excel and Access.
  • Supervised staff members responsible for registration desk setup and management during events.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
  • Developed diagrams and floor plans with event setup requirements.
  • Hired, trained and supervised volunteers and support staff required for events.

Assistant Baseball Coach

Aurora University
Aurora, IL
08.2007 - 09.2012
  • Provided instruction and guidance to players on the fundamentals of baseball.
  • Organized and ran team practices, drills, and scrimmages to improve performance.
  • Assisted head coach in developing strategies for upcoming games.
  • Observed players during practice sessions and provided feedback.
  • Created scouting reports on opposing teams prior to games.
  • Organized travel arrangements for away games.
  • Collaborated with other coaches on staff to develop an effective coaching strategy.
  • Encouraged good sportsmanship among all athletes before, during, and after competitions.
  • Recruited prospective student-athletes with exceptional skill and character.
  • Attended staff training and continuing education workshops to remain current with NCAA league expectations.
  • Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization.
  • Recruited student-athletes of highest caliber to elevate overall team performance.
  • Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.

Education

Communications

Benedictine University
Lisle, IL
05-2002

Skills

  • Recruiting and interviewing
  • Corporate Social Responsibility
  • Sales monitoring
  • Product and service knowledge
  • Product branding
  • Recruitment and hiring
  • Sales Strategies
  • Promotional planning
  • Customer Relations
  • Customer Service
  • Employee Development
  • Process Improvement
  • Brand Management

Timeline

Assistant Manager

Basecamp
01.2020 - Current

Bartender

Basecamp
05.2019 - Current

Head Ice Hockey Coach

Aurora University
09.2012 - 08.2021

Event Coordinator

Aurora University
08.2007 - 08.2021

Assistant Baseball Coach

Aurora University
08.2007 - 09.2012

Communications

Benedictine University

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Ryan Buchanan