
Results-oriented Warehouse Supervisor with a proven track record of leading high-volume distribution operations. Skilled in optimizing labor, improving productivity, and enforcing safety and compliance standards. Known for collaborating across teams to identify process gaps and implement solutions that drive efficiency, accuracy, and on-time performance. Recognized for improving efficiency, maintaining regulatory compliance, and leading teams to exceed productivity and safety goals.
• Applied project management methodologies to plan and execute key initiatives, collaborating with senior leaders to implement strategies aligned with business objectives. This led to a 93% improvement in organizational performance YTD.
• Identified process gaps and launched initiatives to improve pre-employment form completion rates, achieving a 95.4% completion rate, demonstrating a focus on operational excellence and process optimization.
• Leveraged leading indicators from operations data to identify trends and derive insights, resulting in data-driven decisions that contributed to a 93% improvement in organizational performance YTD.
• Established key initiatives in performance management, succession planning, and competency-based career development frameworks. Created career roadmaps and development plans to support employee growth and align with long-term organizational goals.
• Supported senior leadership in managing daily warehouse operations in a high-volume, fast- paced environment.
• Led and coached colleagues to meet productivity, accuracy, and safety KPI goals.
• Served as floor point-of-contact, resolving workflow issues and ensuring outbound deadlines were met.
• Performed daily route diagramming and load planning compliance with safety and operational standards.
• Partnered with Product and Marketing teams to translate client feedback into actionable insights, contributing to the successful launch regional surveys for customer feedback opportunities that drove a 76% uptick in upsell opportunities.
• Mentored a team of 8 junior associates on consultative selling techniques and negotiation strategies, leading to a collective improvement in team quota attainment.
• Managed a portfolio of 5 high-value accounts, achieving a 32% year-over-year growth in account value through proactive relationship management and strategic cross-selling.
• Orchestrated and delivered high-impact business reviews and quarterly briefings to executive leadership teams, leveraging data-driven insights to influence budget allocation and gain buy-in for large-scale initiatives.