Ryan Bunch
Romulus
Summary
Detail-oriented operations and parts management professional with over five years of experience in high-volume industrial environments. Expertise in coordinating parts availability, resolving equipment and inventory discrepancies, and implementing preventive and corrective processes to minimize downtime. Recognized for disciplined safety practices, strong problem-solving abilities, and effective cross-functional communication. Proficient in inventory systems, process verification, workflow optimization, and driving improvements in key performance indicators (KPIs).
Overview
8
8
years of professional experience
Work History
Parts Sales Representative
Crown Lift Trucks
06.2023 - Current
- Supported maintenance technicians by ensuring the timely availability of critical repair parts across multiple customer sites, minimizing equipment downtime.
- Monitored part usage trends and adjusted inventory levels to maintain uptime and prevent stockouts.
- Applied root-cause analysis to resolve order and inventory discrepancies, reducing inventory shrink and driving sales
- Coordinated with service, purchasing, and field teams to troubleshoot breakdown-related part issues.
- Led region in parts sales growth. Won parts rep of the month 6 of the last 8 months.
- Managed customer inquiries and provided accurate parts information to enhance sales process.
- Identified process inefficiencies and implemented corrective actions that enhanced fulfillment accuracy.
Parts Customer Care Specialist
Crown Lift Trucks
08.2019 - Current
- Executed daily inventory audits and discrepancy resolutions, supporting quality, accuracy, and compliance.
- Provided real-time support to maintenance and service technicians needing replacement components.
- Trained new hires and reinforced consistent process verification and workflow standards.
- Strengthened overall parts workflow efficiency, reducing delays and improving service uptime.
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline communication processes, improving response times.
Shift Supervisor / Bartender / Server
Texas Roadhouse
08.2017 - 08.2019
- Supervised shift operations, ensuring safety, quality, and workflow adherence.
- Led team training, reinforced compliance standards, and supported continuous improvement.
- Demonstrated strong leadership, communication, and issue-resolution skills in a fast-paced environment.
Education
International Affairs, Political Science
Eastern Michigan University
Ypsilanti, MISkills
- Maintenance Support & Workflow Coordination
- Preventative / Corrective Process Support (PM, Parts Readiness)
- Root Cause Analysis (RCA) & Problem Solving
- Inventory & Spare Parts Management
- 5S & Quality Operating System Support
- Process Improvement / Lean Thinking
- ERP / Inventory Management Systems
- Microsoft Office (Excel, Word, PowerPoint)
- Supply chain coordination
Accomplishments
- Ranked #1 in the Great Lakes Region for parts sales growth (Crown Lift Trucks, 2024).
- Contributed to the Detroit branch achieving one of the lowest dead-stock values in the region through inventory optimization.
- Recognized for consistent high-performance KPI results and strong problem-solving abilities.
- Trained and mentored multiple team members who went on to higher-performing roles.
Timeline
Parts Sales Representative
Crown Lift Trucks
06.2023 - Current
Parts Customer Care Specialist
Crown Lift Trucks
08.2019 - Current
Shift Supervisor / Bartender / Server
Texas Roadhouse
08.2017 - 08.2019
International Affairs, Political Science
Eastern Michigan University
MAINTENANCE & TECHNICAL EXPOSURE
- Familiar with PM/CM processes, work order systems, parts readiness, and breakdown support.
- Exposure to industrial equipment service operations and technician support workflows.
- Experience coordinating parts availability to support uptime, throughput, and maintenance goals.
- Comfortable interpreting technician needs, identifying critical repair items, and supporting root-cause activities.