Ryan Bunton
Atlanta,GA
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Seeking an advanced role is guest services.
Overview
8
8
years of professional experience
Work History
Executive Assistant / Pet Sitter
Big Redd Dog
11.2022 - Current
- Oversee calender scheduling for existing and new clients
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Assist in planning company events to increase business
- Provide exceptional care for client pets while in home or boarded
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Folio Specialist
Sedgwick Temporary Housing
07.2021 - 01.2024
- Manage data and sales metrics utilizing the company systems
- Monitor company profit to loss ratios
- Preserve and keep up-to-date the company email list to communicate information between clients and business partners.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Concierge
The Townsend Hotel
01.2019 - 01.2021
- Organized hotel invoices and guest purchasing
- Assisted in personalizing and creating events/amenities catered to guest profiles and requests
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Supervisor
Hyatt Place
01.2016 - 01.2019
- Managed guest registrations and bookings
- Co-created task-driven assignments for associates create an excellent atmosphere for guests
- Prepared shipments and coordinated logistics
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Associate of Arts -
Oakland Community College
Auburn Hills, MI01.2017
Skills
- Guest Services (7 years)
- OPERA
- Loss Prevention
- Expense Reporting
- Sales Support
- Merchandising
- POS
- Excel Task Manager
- Quality Control
- Office Management
- Technical Support
Timeline
Executive Assistant / Pet Sitter
Big Redd Dog
11.2022 - Current
Folio Specialist
Sedgwick Temporary Housing
07.2021 - 01.2024
Concierge
The Townsend Hotel
01.2019 - 01.2021
Supervisor
Hyatt Place
01.2016 - 01.2019
Associate of Arts -
Oakland Community College
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