Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Burke

Mount Laurel,NJ

Summary

Hardworking Medical Receptionist, AR Collections and Scheduling, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Strong background in workers comp and motor vehicle claims.

Overview

20
20
years of professional experience

Work History

AR Collection Specialist

Millennium Surgical Center
05.2025 - Current
  • Managed accounts receivable collections, reducing outstanding balances through effective follow-up strategies.
  • Analyzed billing discrepancies and resolved issues to ensure timely payments from clients and insurance companies.
  • Monitored aging reports regularly to prioritize collection efforts based on account status and risk levels.
  • Assisted in preparing monthly aging reports for management review, highlighting potential collection risks and areas for improvement.
  • Established strong professional relationships with clients, ensuring open lines of communication for invoice inquiries and payment negotiations.
  • Successfully managed a high-volume AR portfolio while maintaining a strong focus on customer satisfaction and timely collections.
  • Handled multi-line phone system, ensuring efficient communication with patients and healthcare providers.
  • Coordinated patient check-in and check-out
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Comminuted with workers comp and motor vehicle attorneys daily and provided them patient ledgers.
  • Spoke with health insurance, workers comp insurance and motor vehicle insurance companies daily.

Waitress and Hostess

Olgas Diner
01.2024 - 04.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery.
  • Collaborated with kitchen staff to facilitate smooth service operations.
  • Trained and mentored new waitstaff on best practices and procedures.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Upsold menu items effectively to increase overall restaurant revenue.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Payment Poster

Larchmont Imaging Associates
08.2021 - 10.2021
  • Processed payment transactions accurately, ensuring timely posting to patient accounts.
  • Reconciled daily payment batches, identifying discrepancies and resolving issues efficiently.
  • Trained new staff on payment posting procedures and system navigation best practices.
  • Communicated effectively with others through active listening and dynamic interpersonal skills.
  • Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.

Payment Poster

Kemberton HealthCare
03.2013 - 10.2020
  • Collections Professional/payment poster
  • Provide exceptional customer service while representing 12 hospitals in the Delaware Valley
  • Collect over one million dollars monthly in auto and workman compensation for hospitals in the Delaware Valley
  • Consistently reach and surpass weekly and monthly quotas
  • Diligently review contracts and billing to ensure the correct financial collection
  • Follow guidelines and policies to stay within the legal parameters of a collection agency
  • Create monthly reports to ensure collections efficiency
  • Read and interpret explanation of benefits (EOB) received from workers' compensation, motor vehicle, and medical insurance carriers
  • File appeal and/or fee reviews per industry and state guidelines
  • Verifying patients' insurance coverage
  • Maintains strictest confidentiality: adheres to all HIPPA guidelines/regulations
  • Posting multiple payments for various hospitals in Pa and NJ
  • Managed large volumes of data efficiently and with great care on daily basis.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Used data entry skills to accurately document and input statements.

Medical Record Specialist

Fox Rehab
09.2012 - 11.2012
  • Uploaded all medical records to computer
  • Managed administrative duties such as: phones, filing, fax, word processor
  • Temp job

Medical Record Specialist/Surgery Scheduler

Willis Surgery Center
08.2009 - 09.2012
  • Scheduled over 700 surgeries for cataract, ears, nose throat and orthopedic doctors per month
  • Maintained accurate information for new and returning patients
  • Worked alongside doctors and supporting staff to ensure surgical efficiency
  • Planned, coordinated and executed the transportation and admission for patients to local hospitals
  • Provided pre-operation coordinator support
  • Managed administrative duties such as: phones, filing, fax, word processor, Advantages, organized medical records

Customer Service/Special Project team

Commerce Bank/TD Bank
07.2005 - 08.2009
  • Answered customer calls and special bank wide projects

Education

High school diploma -

Haddon Township High School
Westmont, NJ
01.2005

Skills

  • Medical Office Experience (10 years)
  • ICD-9 & ICD-10
  • Medical Scheduling (4 years)
  • Payment processing
  • Debt recovery expertise
  • Patience and persistence
  • Call center experience
  • Stress tolerance
  • Organization skills
  • Teamwork
  • Time management
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Data entry skills
  • Microsoft office
  • Self motivation
  • HIPAA (10 years)
  • CPT Coding
  • Epic
  • Medical Records (10 years)
  • Insurance Verification (7 years)
  • Medical billing
  • Communication skills
  • Workers' Compensation (7 years)
  • Human Resources
  • Medical Terminology & Billing (9 years)
  • Patient care
  • Customer service
  • Human Resources Management
  • Medical Coding
  • Computer skills
  • Cash handling
  • Microsoft Office
  • Insurance verification
  • HIPAA compliance
  • Payment collection
  • Office administration
  • Schedule coordination
  • Patient relations
  • Paperwork coordination
  • Mail management
  • Documentation
  • Call handling
  • Intake form processing
  • Check-in management
  • Telephone etiquette
  • Front desk operations
  • Appointment scheduling & setting
  • Medical office administration & Medical charting
  • Insurance claims / Insurance verifications
  • Electronic medical records
  • Inpatient care
  • EMR / EH
  • Co-payment collection
  • Petty cash management
  • Typing and filing
  • Patient callbacks

Timeline

AR Collection Specialist

Millennium Surgical Center
05.2025 - Current

Waitress and Hostess

Olgas Diner
01.2024 - 04.2025

Payment Poster

Larchmont Imaging Associates
08.2021 - 10.2021

Payment Poster

Kemberton HealthCare
03.2013 - 10.2020

Medical Record Specialist

Fox Rehab
09.2012 - 11.2012

Medical Record Specialist/Surgery Scheduler

Willis Surgery Center
08.2009 - 09.2012

Customer Service/Special Project team

Commerce Bank/TD Bank
07.2005 - 08.2009

High school diploma -

Haddon Township High School

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Ryan Burke