RYAN BURKHART
www.linkedin.com/in/rsburkhart
Summary
Energetic Technology Associate offering 21-year experience resolving hardware and software faults, maintaining network systems and managing device inventories. Broad background of proven results and technical aptitude specializing in higher education, clinical healthcare environments, student assessment, and e-learning systems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technology Associate
Cardiovascular Institute of Philadelphia
03.2017 - Current
- Produce slide presentation templates to be incorporated into all programs throughout Academic Year curriculum. Assist faculty presenters with development of advanced PowerPoint presentations including Multimedia, renderings and diagnostic medical images. Implement onsite support for large events (300+ attendee), Conferences and Continuing Medical Educational seminars. Coordinate services between in-house and outside vendor audio visual providers to ensure seamless delivery of presentation content.
COVID-19 Contact Tracer
Penn Medicine
12.2020 - 07.2021
- Quickly locate and inform contacts and cases of their potential exposure risks and infectious period. Coordinate crisis counseling and confidently refer patients and contacts for further care as needed. Deliver excellent interviewing skills to build and maintain trust with patients and contacts. Aimed for average call volume of 40 per day depending on availability and volume of cases. . Seamlessly implement principles of exposure, symptoms of disease and pre-symptomatic and asymptomatic infectious conditions.
Process Improvement Engineer
Adam Mechanical LLC
04.2017 - 07.2019
- Establish streamlined and efficient workflows across each business unit. Work directly with senior management to continually evaluate processes and procedures. Onboard new associates and employees on process improvements and methodologies. Collaborate with leadership team on marketing strategies, training opportunities and customer promotions.
Multimedia Designer
Penn Dental Medicine
02.2014 - 02.2015
- Leveraged video authoring tools such as Camtasia, Final Cut, and iMovie to create media-rich content to be used in online learning modules (for basic sciences), and clinical training tutorials. Facilitate maintenance of school-wide MediaSite implementation for lecture capture of presentations, clinical procedure recordings, and public facing delivery on University website. Project Manager for ExamSoft, a University-Wide deployment of secure mobile exam and testing protocols. Assisted with implementation of iPad tablet initiative for incoming class of 2015 with specialized class website.
IT Support Analyst
Children's Hospital of Philadelphia
08.2009 - 12.2013
- Address all issues that are escalated through Help Desk and through self-service ticketing system for reporting and resolution. Image PC's, Mac, and WYSE devices with corporate images for deployment into enterprise. Manage inventory database for incoming equipment and ensure delivery and utilization within the organization. Provide Service Desk phone coverage as needed for upgrades or special events (email migration, Epic updates etc.
Project Manager
DaVita, Inc
09.2006 - 06.2008
- Organized all break/fix work for over 1700 clinical locations with a variety of vendors tailored for specific tasks totaling over 11,000 vendor requests in 2007. Main contact for all technicians onsite who had questions, needed clarification on scopes of work, and all other inquiries or assistance. Central point of contact for Help Desk to escalate all Work Orders/M/A/C requests, and provided documentation to them on hardware standards, Wireless Protocols, and general networking troubleshooting. Complete site surveys of clinical locations to create documentation and standardization of IT network installations, wireless access points, and other various types of medical equipment.
Education
Microsoft Certification - Information Technology
ComputerTraining.edu
Hunt Valley, MD01.2001
Skills
- Multimedia : Adobe Photoshop, Adobe Premiere Pro, Apple Final Cut, Sonic Foundry MediaSite, Panopto
- E-Learning & Screencasting: Articulate Storyline(2/3/360) TechSmith Camtasia, Adobe Captivate
- Learning Management Systems(LMS): Blackboard, Canvas, Moodle
- Learning Tools Interoperability(LTI): ExamSoft, Pathbrite
- Productivity: Microsoft Teams, Kaseya, Atlassian JIRA, Confluence, Trello, Slack,
- Virtual Classrooms/Web Conferencing: BlueJeans, GoToMeeting, WebEx, Zoom, Poll Everywhere
- General Office Tools:
- Microsoft Office 2010 to Current, Google Software Suite, Microsoft Outlook
Certification
Google Ads Search Certification - May 2023
Completion ID: 127708137
Google Project Manager Certification - February 2023
Microsoft Certified Professional - January 2001
MCID:2213132
Timeline
COVID-19 Contact Tracer
Penn Medicine
12.2020 - 07.2021
Process Improvement Engineer
Adam Mechanical LLC
04.2017 - 07.2019
Technology Associate
Cardiovascular Institute of Philadelphia
03.2017 - Current
Multimedia Designer
Penn Dental Medicine
02.2014 - 02.2015
IT Support Analyst
Children's Hospital of Philadelphia
08.2009 - 12.2013
Project Manager
DaVita, Inc
09.2006 - 06.2008
Microsoft Certification - Information Technology
ComputerTraining.edu
Similar Profiles
Bozena LucicBozena Lucic
<p>Nurse - Medical Technician in Special Intensive Care and Reanimation and Semi-Intensive Care Unit</p> <p></p> at Clinic for Cardiovascular Surgery, Institute for Cardiovascular Diseases of Vojvodina<p>Nurse - Medical Technician in Special Intensive Care and Reanimation and Semi-Intensive Care Unit</p> <p></p> at Clinic for Cardiovascular Surgery, Institute for Cardiovascular Diseases of Vojvodina
RAJAA TOMARAJAA TOMA
Referral Coordinator at Zavaro Cardiovascular InstituteReferral Coordinator at Zavaro Cardiovascular Institute
Amanda RhodesAmanda Rhodes
Patient Access Representative at Cardiovascular Institute of the SouthPatient Access Representative at Cardiovascular Institute of the South
Dipti KothariDipti Kothari
Product Specialist at GoogleProduct Specialist at Google
ROBERTO GONZALEZROBERTO GONZALEZ
Compliance Quality Engineer at BOLD inc, Racking InspectionsCompliance Quality Engineer at BOLD inc, Racking Inspections