Ryan Burtner
Schaumburg,IL
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Controller
Grafsolve LLC
04.2024 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed payroll data entry and processing for 27 employees to comply with predetermined company guidelines.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Created Company Handbook and Policy and Procedures Policy
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Prepared bills receivable, invoices, and bank deposits.
- Completed daily process adjustments to maintain accuracy.
- Established credit limits based on thorough risk assessments, minimizing potential losses.
- Collaborated with sales and customer service departments to align strategies that improve client retention and payment practices.
- Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Streamlined invoice processing for improved efficiency and reduced processing time.
- Improved vendor relationships through timely payments and clear communication of company policies.
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Ensured compliance with local, state, and federal tax regulations by maintaining up-to-date knowledge of tax laws affecting accounts payable activities.
Operations Manager
Building Product Professionals LLC
04.2024 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved the accuracy of material cycle counts by cross-referencing data from multiple sources, including purchase orders and shipping documents.
- Enhanced social media engagement through regular posting and audience interaction.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Processed customer orders in line with established policies and procedures.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Prepared purchase orders with accuracy, ensuring proper documentation for internal tracking purposes.
- Maintained accurate records of incoming shipments, verifying packing lists against purchase orders to identify any discrepancies swiftly.
- Managed accounts payable function efficiently, verifying vendor invoices against purchase orders before processing payment transactions accurately within established deadlines.
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
- Simplified reconciliation process, matched incoming invoices with purchase orders and delivery receipts to ensure correctness.
- Improved order accuracy by meticulously reviewing purchase orders and cross-checking against actual deliveries.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
Human Resources Assistant
Gold Rush Gaming
07.2023 - 02.2024
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
Owner
The Burtner Group LLC
09.2019 - 12.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Marketing Director
Burtner Resale Inc
04.2015 - 09.2019
- Created innovative strategies to drive customer engagement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
- Built relationships with customers and community to establish long-term business growth.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Analyzed and reported social media and online marketing campaign results.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Increased customer engagement through social media.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Oversaw assistant managers performance, corrected problems and increased efficiency to maintain productivity targets.
Assistant Kitchen Manager
Pies & Pints
01.2012 - 04.2015
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Team Lead
Noodles & Company
01.2010 - 07.2014
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Continuously checked products for quality assurance according to strict guidelines.
Head Soccer Coach
Classics Eagles FC
03.2008 - 05.2014
- Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
- Improved player behavior through modeling and disciplinary interventions.
- Developed and implemented team rules.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
- Hold current E-License with ambition to further coaching education.
Store Opener
Sonics Drive In
01.2008 - 07.2012
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Implemented new learning strategies depending upon employees' skill levels.
Education
Bachelor of Science - Food Business Management
The Ohio State University
Columbus, OH05.2018
Skills
- Design Coordination
- Financial Management
- Sales Leadership
- Coaching and Mentoring
- Profit and Loss Analysis
- Customer Relations
- Business Planning
- Budget Development
- Hiring and Staffing
- Marketing and Advertising
Timeline
Controller
Grafsolve LLC
04.2024 - Current
Operations Manager
Building Product Professionals LLC
04.2024 - Current
Human Resources Assistant
Gold Rush Gaming
07.2023 - 02.2024
Owner
The Burtner Group LLC
09.2019 - 12.2022
Marketing Director
Burtner Resale Inc
04.2015 - 09.2019
Assistant Kitchen Manager
Pies & Pints
01.2012 - 04.2015
Team Lead
Noodles & Company
01.2010 - 07.2014
Head Soccer Coach
Classics Eagles FC
03.2008 - 05.2014
Store Opener
Sonics Drive In
01.2008 - 07.2012
Bachelor of Science - Food Business Management
The Ohio State University
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