Ryan Burton

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Developed and implemented comprehensive salesperson training program.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Managed sales process and traffic management techniques closely with sales managers to maximize sales on a daily basis.

• Set clear departmental objectives and developed effective strategies to achieve targeted goals.
• Worked with individual F&I Managers on hitting their goals with menu presentation.
• Built Relationships with many banks and lending institutions and rehashed deals on a daily basis to maximize backend profit.
• Worked closely with the sales desk to ensure profitability while also maintaining deal compliance.

- Promoted to this position from Assistant Finance Director/Finance Manager at sister store Toyota of Cool Springs.

- Managed F&I Department of Four Producers

- Worked with each F&I Manager on product and menu presentation to maximize profitability and individual goals.

- Built Relationships with many banks and lending institutions

- Rehashed Deals on a daily basis to maximize store profit

- Worked closely with the sales desk to maximize deal profit while also maintaining deal compliance.

- Started as Finance Manager, was moved to Assistant Finance Director after six months.

- Assisted Finance Director in rehashing deals, taking F&I turnovers, making sure department was hitting objectives.

- Ran over $1800 PRU after Chargebacks

- Ran on average 60% - 70% ESA Penetration

- Ran over 2 products per deal

- Was consistently a top 5 producer for all AMSI stores in the Nashville, TN area.

- High volume store, selling over 700 retail units per month.

- Consistently ran over 150 deals per month in F&I

- Consistently top producer for the store every month

- Ran $1500 PRU after Chargebacks

- Ran 60% ESA Penetration

- Ran over 2 products per deal

- Rehashed most of my own deals and kept clean paperwork

- Helped establish and install new menu process at the store

- JM&A Trained

- Rehashed all deals to maximize profit for the store

- Worked with sales desk, at times was the sales manager and finance manager on many deals. Trained myself to be a desk manager.

- Ran $1500 PRU

- Ran 60% ESA Penetration

- Learned to rehash my own deals

- Worked both F&I and the sales desk

- Ran $2,000 PRU

- Ran 70% ESA Penetration

- Implemented menu presentation policy for every deal

- Helped train sales associates

- Ran sales department, desk manager, F&I, during 2008-2009 economy. Would desk deals, run them in finance, come back out and run the desk again by myself.

- Started in sales, averaged 15 units per month.

- Promoted to Internet Director after 6 months, managed BDC team of six BDR's and four BDC sales associates.

- Sold 80+ units per month out of the BDC department

- Promoted to first opportunity as F&I manager

- Ran $1400 PRU

- Ran 50% ESA Penetration

- Average 15+ units per month

- Was one of the first Scion trained sales associates in the country

- Handled all of my Scion deals from A to Z, did everything from sales to ordering accessories, to handling the F&I portion, to delivery.

- Attended TFS University F&I School