Experienced food industry professional with a strong focus on customer service and team collaboration. Proven track record of reliability and initiative in managerial roles, consistently exceeding company expectations. Skilled in building productive relationships and thriving in fast-paced, deadline-driven environments.
Presently looking to relocate to the Myrtle Beach area to be close to immediate family.
Overview
16
16
years of professional experience
Work History
Manager - Robinson's Ale House
McLoone’s Restaurants, LLC.
Red Bank and Asbury Park, NJ
10.2021 - Current
Oversaw daily operations of two-story restaurant featuring indoor and outdoor dining with bar on first floor and supper club/banquet hall on second floor.
Ensured exceptional food quality and service standards through rigorous oversight.
Developed staff schedules to optimize labor costs while addressing peak demand.
Led team of over 100 employees, boosting productivity and enhancing customer satisfaction.
Enforced health and safety regulations to maintain secure dining environment.
Streamlined communication channels, facilitating swift decision-making and information flow.
Trained employees across various roles to ensure comprehensive coverage and operational efficiency.
Resolved customer complaints promptly to uphold positive brand image.
Manager
CARRABBA’S ITALIAN GRILL
Brick, NJ
07.2020 - 10.2021
Recruiting, training and supervising staff; promoting good communication in a positive manner.
Promoting and marketing the business.
Ensuring compliance with hygiene and health safety regulations, especially during Covid-19.
Managing catering orders and ensuring overall customer satisfaction.
Problem solving and creativity so business stays current.
Handles inventory and ordering of liquor and food.
Successfully making sure restaurant passes EcoSure visits and health inspections.
Scheduling of both front and back house staff.
Head Manager
BEACON 70
Brick, NJ
03.2017 - 02.2020
Trained and coached 100+ staff members on customer service, food and beverage handling, and health and safety standards.
Boosted customer engagement by consistently scheduling entertainment and maintaining strong relationships with entertainment representatives.
Scheduling, hiring, coaching and termination of employees.
Completed opening and closing procedures and managed deposits.
Identified opportunities for process improvements within the organization.
Assistant Manager
FAMOUS DAVE’S
Brick, NJ
08.2015 - 03.2017
Trained staff and emphasized on customer service and food and beverage handling.
Scheduling.
Maintained all front and back inventory.
Prepared restaurant for Health inspections and EcoSure visits and passed each inspection.
Responsible for all catering orders.
Assistant Manager
THE MEAT HOUSE
Summit, NJ
11.2014 - 05.2015
Trained employees.
Increased sales.
Handled store operations.
Food preparation.
All aspects of catering orders.
Cleanliness to staff and surroundings.
Food Service
JOE LEONE'S
Point Pleasant, NJ
04.2010 - 10.2014
Assisting customers with orders and shopping.
Team Lead in Meat Department.
Created and Implemented new recipes.
Excelling in food presentation along with customer satisfaction.
Front of House Team Member at Bullock Family Restaurants, LLC DBA: Chick-Fil-A/Norwalk FSU(03712)Front of House Team Member at Bullock Family Restaurants, LLC DBA: Chick-Fil-A/Norwalk FSU(03712)