Summary
Overview
Accomplishments
Skills
Software
Certification
Work History
Education
Hi, I’m

Ryan Busi

Vineyard,UT
Ryan Busi

Summary

Technical Project Manager with 4 years of experience in systems implementation, process automation, and AI optimization. Certified in Lean Six Sigma, Agile, Scrum, and Data Analytics, I combine technology and project management expertise to deliver measurable business results.

Overview

5
years of professional experience
10

Certifications

Accomplishments

  • Achieved over $150,000 in annual cost savings by automating manual data entry through Microsoft Power Automate, reducing agent after-call work and eliminating redundancy across global support teams.
  • Conducted comprehensive software research and comparative analysis, evaluating potential platforms and tools to solve business challenges and improve operations, including presenting findings with professional ratings and recommendations to key stakeholders.
  • Built and implemented an Evaluation Trends Dashboard, enabling team leads and managers to identify training gaps, track monthly progress, and improve coaching strategies at both group and individual levels.
  • Created scalable user profile frameworks across multiple regions (TW, NAM, JP, etc.), streamlining onboarding/offboarding and eliminating Five9 overages through permission-based automation.
  • Spearheaded Lean initiatives using Kanban and 5S principles, achieving a 20% increase in productivity and a 15% reduction in operational waste within six months.
  • Collaborated with global cross-functional teams (10+ stakeholders) to develop a customer lifecycle metric and launch shared tools such as disposition standardization, enhancing data quality and retention insights.
  • Designed a flexible announcement system within IVA, empowering real-time communication for promotions, service changes, and updates, setting the stage for broader CX alignment.
  • Led AI call testing and UAT efforts, ensuring Intelligent Virtual Assistant (IVA) solutions met business requirements and elevated agent efficiency before deployment.
  • Facilitated global training sessions for managers and team leads, driving consistent onboarding, tool adoption, and process adherence across international business units.

Skills

  • Technical project planning
  • Scrum Master
  • Project Leadership
  • Stakeholder Communication
  • Agile project management
  • Data Analysis
  • Root Cause Analysis
  • Resource Planning
  • Change Management
  • Requirements Analysis

Software

SQL

Excel

Microsoft Power Automate

Generative AI (Chat GPT, Copilot)

Smartsheet

MS Suite

Power BI

Jira

Certification

  • Certified AI Associate, Salesforce - 2025
  • Certified Scrum Master (CSM) , Scrum Alliance - 2024
  • Certified Scrum Product Owner (CSPO), Scrum Alliance 2024
  • Lean Six Sigma Black Belt (LSSBB), GLSS - 2024
  • Certified Project Manager, Google - 2024
  • Certified Data Analyst, Google - 2024
  • Certified Lean Practitioner, SSGI - 2024
  • Lean Six Sigma Green Belt (LSSGB), GLSS - 2023
  • Certified Administrator, Five9 - 2023
  • Certified Administrator, Hubspot - 2023

Work History

Lifewave Corporate

Technical Project Manager (Global)
02.2024 - Current

Job overview

  • Directed complex projects, managing timelines, budgets, and resources to achieve key milestones and deliver high-impact results across multiple regions
  • Engaged with 20+ stakeholders to gather requirements and present tailored, data-driven solutions, ensuring alignment with central business objectives and regional needs.
  • Championed agile practices that led to a 25% increase in team productivity and a 20% reduction in project delivery times by addressing inefficiencies and leveraging data analytics.
  • Spearheaded the deployment of generative AI solutions, automating key processes and resulting in over $150,000 in annual cost savings while enhancing process uniformity
  • Led the training of 80+ team members on new automated systems, achieving a 97.5% adoption rate and ensuring minimal disruption during technology transitions.
  • Created real-time dashboards using performance metrics, identifying training gaps and increasing employee efficiency by 15%, which contributed to a 10% boost in customer satisfaction scores.

Polaris Industries

Associate Project Manager - Key Accounts
02.2021 - 01.2024

Job overview

  • Managed a portfolio of 45+ key accounts, ensuring 98% on-time delivery of services and maintaining a 95% client satisfaction rate.
  • Led weekly project updates to 5+ key stakeholders and project contributors, ensuring 100% transparency on progress.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
  • Collaborated with regional accounts to implement changes, acting as the primary point of contact and ensuring successful adoption of new processes and tools.
  • Developed and led virtual training programs for new agents, incorporating interactive modules, resulting in a 25% reduction in turnover.
  • Presented regular status updates to stakeholders, keeping them informed of progress toward established milestones.
  • Administered the Zendesk platform, creating macros and developing reporting dashboards, which improved operational tracking by 10%. Enhanced efficiency and accuracy in customer support processes.

Polaris Industries

Account Support Representative
07.2020 - 02.2021

Job overview

  • Maintained strong client relationships, ensuring accurate billing and timely resolution of discrepancies.
  • Leveraged data-driven insights to inform strategic decision-making regarding resource allocation and operational improvements.
  • Served as the primary point of contact for clients, ensuring consistent communication and proactive updates regarding their account status and any relevant developments.

Education

Western Governors University

Bachelor of Science from IT Management – B.S. Business Administration (Ongoing)
2025

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