Ryan Caraballo
Queens
Summary
Versatile Assistant General Manager with 25 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skills in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
29
29
years of professional experience
Work History
Assistant General Manager
Hudson Group Inc.
08.2011 - Current
- Oversaw 140 employees including 6 managers and 6 supervisors
- Handled cash accurately and prepared deposits
- Motivated, trained, and disciplined employees to maximize performance
- Resolved problems promptly to elevate customer approval
- Managed team schedule with an eye for coverage needs and individual strengths
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Negotiated contracts with vendors to acquire competitive prices and quality products
- Included stores such as Tori Burch, Burberry, Bally, Michael Kors, Tumi, Uno De 50 as well as newsstands, Dunkin Donuts, and Euro Cafe
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring, and training of team members
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Toys R Us
05.2007 - 08.2011
- Overseeing 167 employees including 2 managers and 4 supervisors
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customers to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Built customer loyalty and retention by delivering excellent shopping experiences.
General Manager
Foot Locker
09.2003 - 05.2007
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Introduced new methods, practices, and systems to reduce turnaround time
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
General Manager
Modells
04.1995 - 09.2003
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Directed warehouse activities and operations, managing distribution team of 60 employees.
Education
John F Kennedy High School
Bellmore, NYSkills
- Procedural Optimization
- Corrective Actions
- Team Leadership
- Expertise Google Drive
Timeline
Assistant General Manager
Hudson Group Inc.
08.2011 - Current
Assistant Manager
Toys R Us
05.2007 - 08.2011
General Manager
Foot Locker
09.2003 - 05.2007
General Manager
Modells
04.1995 - 09.2003
John F Kennedy High School
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