Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ryan Carron

Houston,TX

Summary

Experienced Learning & Development Expert with eight years of experience in L&D and Operations. Skilled in designing, facilitating, and overseeing comprehensive training initiatives. Passionate about Diversity, Equity & Inclusion work. Proficient in delivering technical training programs for a diverse workforce. Able to design, implement, and evaluate training initiatives aligned with organizational goals, using various training methods tailored to different audiences. I have a proven track record in developing training materials and curriculums. Relentless commitment to continuous improvement and staying updated on emerging trends in adult learning to optimize training effectiveness. In addition, I manage assignments, schedules, and projects with an organized and detail-oriented mindset.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sr Specialist Training Instructor

AT&T
01.2022 - Current
  • Learning & Development
  • Assessed individual and organizational performance to ensure alignment with business objectives and drive overall improvement
  • Implemented team-building initiatives for a 34-member team to enhance productivity
  • Mentor 106 frontline employees in collaboration with local management, supporting their professional advancement
  • Partnered with the L&D design team as the primary point of contact, enhancing training content for257 new hires
  • Achieved an impressive 4.92 out of 5% instructor rating from the AFO organization
  • Conducted quarterly field observations resulting in a significant 30% increase in performance-targeted metrics
  • Developed a contactless workflow simulator for 36 campus demo accounts, effectively reducing paper waste by 50%
  • Produced content for L&D employee engagement
  • Communications team
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.

Premise Technician

AT&T
11.2015 - 01.2022
  • Achieved top 10% performance in installation and repair, surpassing targeted metrics
  • Acted as Safety Culture Committee Ambassador
  • Ambassador for a team of 65 field technicians and managers Successfully trained and coached a 16-member team in the Smith Driving System, resulting in zero motor vehicle accidents in a full calendar year
  • Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
  • Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
  • Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.

Education

AA - Recording Arts Full

Sail University

Skills

  • Customer Relations
  • Management collaboration
  • Emergency Response
  • Quality Assurance
  • Strategic Thinking
  • Training & Development
  • Adaptability
  • Cont Improvement
  • Project Management
  • Customer Obsession
  • Employee Relations
  • Process Management

Certification

LEADERSHIP CROSS-FUNCTIONAL SKILLS Project Management Customer Obsession Employee Relations Process Management Community Impact AT&T Pioneers San Jacinto Council EG Finance Chair AT&T Digital Literacy Facilitator and Mentor NETwork Houston Chapter ERG Finance Chair Certifications & Awards Six Sigma Green Belt Certification SAFe 6.0 Certification Dream in Black Future Maker

Additional Information

  • AT&T , Service Excellence Award 2x Telly Award Honoree

Timeline

Sr Specialist Training Instructor

AT&T
01.2022 - Current

Premise Technician

AT&T
11.2015 - 01.2022

AA - Recording Arts Full

Sail University

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Ryan Carron