Ryan Carstarphen

• Managed business development and customer success initiatives across 16 rental locations throughout Alabama.

• Partnered with branch leadership teams to drive customer acquisition, retention, and revenue growth across the territory.

• Built and maintained strong relationships with commercial and consumer customers, ensuring exceptional customer experiences and long-term loyalty.

• Collaborated with cross-functional teams to identify customer needs and implement solutions that improved satisfaction and operational performance.

• Analyzed market trends, customer feedback, and performance metrics to develop strategies that increased customer engagement and business growth.

• Served as a trusted advisor to branch managers and operational leaders, providing coaching and support to achieve territory objectives.

• Conducted regular site visits, training sessions, and performance reviews to ensure consistency in customer service standards.

• Led initiatives focused on improving customer retention, service quality, and overall business performance across multiple locations.

• Utilized data-driven decision making to identify opportunities for process improvement and enhanced customer outcomes.

• Managed relationships with internal and external stakeholders while supporting company growth objectives throughout Alabama.

• Prepared monthly documents, reports, and presentations for executives using advanced software
• Prepared multiple personal, auto, sales, and real-estate loan plans and inquires for customers
• Managed and directed a fully staffed office including Manager Trainees and Customer Service Reps
• Prepared quarterly financial reports to improve the overall quality of the company for the customer
• Provided feedback and assurance during all interactions with customers
• Ensured the confidentiality of all personal information of customers

• Planned and analyzed business retention and business expansion programs
• Traveled across the state of Alabama learning about the impact of Economic Development
• Learned about the utility side of Economic Development at Spire Gas
• Learned how to prepare and present RFI’s
• Full Completion of the Intensive Economic Development Course at Auburn University

• Designed and installed new digital equipment to benefit daily operations
• Successfully maintained and operated a wide variety of digital and maintenance equipment
• Extensive knowledge of troubleshooting and repairing equipment
• Utilized digital manufacturing tools such as Vismockup and Micro-station
• Accomplished multiple maintenance tasks within established timeframes
• Maintained quality assurance and compliance with company standards for foods and services