Ryan Carter
Laramie,WY
Summary
Ability Summary Employment History Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking office associate position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Delivery Driver
Doordash
San Francisco, CA
07.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes
- Completed rush deliveries on tight timetables to satisfy customer needs
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Fostered positive working relationships with regular customers
- Kept detailed mileage and fuel reports to track overall fuel costs
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Delivered packages to customer doorsteps and business offices
- Read maps, followed oral and written instructions and used GPS technology to make deliveries
Front Desk Agent
Hilton Garden Inn, Laramie
Laramie, WY
06.2020 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
- Used internal software to process reservations, check-ins and check-outs
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Assisted at front desk when and handled purchases at gift shop
- Collected room deposits, fees and payments
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Answered multi-line phone system and enthusiastically greeted callers
Bookkeeper Assistant
Toyota of Laramie
Laramie, WY
01.2020 - 03.2020
- Maintained financial records to verify completeness and availability of records and compliance with policy and established regulatory guidelines
- Filed invoices with processed checks to maintain orderly accounting filing system
- Validated and recorded invoices and resolved discrepancies with vendors
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation
- Prepared written materials and electronic financial data to document activities, provide references and convey information
- Assisted bookkeepers in providing support documentation required for audits
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments
- Matched purchase orders with invoices and recorded necessary information
Front Desk Agent
Ramada Plaza By Wyndham
Sheridan, WY
09.2017 - 12.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
- Used internal software to process reservations, check-ins and check-outs
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Took reservations over phone, in person and via computer for guests and provided confirmation information
Convenience Store Clerk
Farmers Co-Op
Sheridan, WY
05.2017 - 04.2018
- Stocked merchandise on display shelves and racks to provide good selection for customers
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and other products
- Followed cash handling, inventory accountability and fueling station procedures as part of operations
- Met safe food handling protocols to comply with company, Wyoming health department and industry standards
- Answered customer questions and helped find specific items
- Assisted customer by locating items, processing payments and carrying out heavy purchases
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Increased sales by offering advice on purchases and promoting additional products
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers
Delivery Crew Worker
Powder River Pizza
Sheridan, WY
10.2015 - 04.2017
- Resolved problems, improved operations and provided exceptional service
- Completed on-time deliveries by choosing best and most efficient routes
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Created identical dishes numerous times daily with consistent care, attention to detail and quality
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal
- Prepared food items such as meats, poultry and fish for frying purposes
Convenience Store Clerk
Holiday Gas Station
Sheridan, WY
05.2013 - 09.2015
- Stocked merchandise on display shelves and racks to provide good selection for customers
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and other products
- Met safe food handling protocols to comply with company, Wyoming health department and industry standards
- Followed cash handling, inventory accountability and fueling station procedures as part of operations
- Assisted customer by locating items, processing payments and carrying out heavy purchases
- Answered customer questions and helped find specific items
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Increased sales by offering advice on purchases and promoting additional products
- Received inventory from vendors and entered merchandise into inventory database to keep accurate records
Box Office Attendant
Centennial Theatres
Sheridan, WY
08.2009 - 05.2013
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales
- Greeted over 1,000 customers per day and determined best approach to provide optimal service
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Performed cash, card and check transactions to complete customer purchases
- Learned duties for various positions and provided backup at key times
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Used POS system to enter orders, process payments and issue receipts
Education
Associate of Applied Science - Generals
Northern Wyoming Community College District - Sheridan College
Sheridan, WY 01.2018 - 12.2019
High School Diploma -
Sheridan High School
Sheridan, WY 08.2009 - 05.2012
Skills
Problem-solving skills
Registration
Bookkeeping
Registration processing
Word processing
Conflict and issue documentation
Social perceptiveness
File management
Reporting capabilities
Clerical duties
Administrative support
Time management
Team Building
Office management
Training and mentoring
Timeline
Delivery Driver
Doordash
07.2021 - Current
Front Desk Agent
Hilton Garden Inn, Laramie
06.2020 - 08.2021
Bookkeeper Assistant
Toyota of Laramie
01.2020 - 03.2020
Associate of Applied Science - Generals
Northern Wyoming Community College District - Sheridan College
01.2018 - 12.2019
Front Desk Agent
Ramada Plaza By Wyndham
09.2017 - 12.2019
Convenience Store Clerk
Farmers Co-Op
05.2017 - 04.2018
Delivery Crew Worker
Powder River Pizza
10.2015 - 04.2017
Convenience Store Clerk
Holiday Gas Station
05.2013 - 09.2015
High School Diploma -
Sheridan High School
08.2009 - 05.2012
Box Office Attendant
Centennial Theatres
08.2009 - 05.2013