Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Carter

Lawrenceville,NJ

Summary

Detail-oriented and adaptable computer programmer with strong proficiency in Python, JavaScript, and HTML. Experienced IT Service Desk intern with a proven track record of providing high-quality technical support and customer service. Skilled in web and backend development, database management, and automation. Effective communicator and collaborative team player with excellent problem-solving abilities and a positive, professional attitude. Adept at managing multiple tasks, training new team members, and quickly adapting to new technologies and environments.

Overview

6
6
years of professional experience

Work History

IT Technician Intern

SHI
Somerset, NJ
03.2023 - Current
  • Resolved technical issues related to operating systems, applications, and hardware peripherals, ensuring minimal downtime and high user satisfaction.
  • Coordinated ticket fulfillment among multiple technicians and teams, significantly reducing response times and improving service efficiency.
  • Communicated with customers to provide updates on incident response progress and resolution timeframes, maintaining transparency and trust.
  • Monitored and optimized system performance, promptly addressing detected issues to maintain seamless operations.
  • Assisted with new user account setups, including permissions and passwords, facilitating smooth onboarding and secure access.
  • Installed, configured, and maintained software, hardware, and peripherals, enhancing overall system functionality and reliability.
  • Created detailed reports on system status, security updates, and changes, providing valuable insights for continuous improvement.
  • Managed inventory tracking of all IT assets, ensuring accurate and up-to-date records for effective resource management.
  • Maintained an organized library of user manuals and guides for commonly used applications, supporting user self-service and reducing support requests.
  • Troubleshot and resolved hardware issues by disassembling and reassembling computer systems, demonstrating technical expertise and problem-solving skills.
  • Collaborated with various departments to meet technical requirements, fostering strong interdepartmental relationships and ensuring timely support.

Web Application Developer

Fazgrowth
, FL
02.2023 - 12.2023
  • Integrated third party APIs into existing web applications.
  • Implemented new features to enhance the usability of web applications.
  • Developed web applications utilizing HTML, CSS, JavaScript and React.js.
  • Tested web application code for accuracy and performance using debugging tools.
  • Deployed new versions of web applications onto staging servers for review prior to release into production environments.
  • Maintained existing web application codebase by fixing bugs and refactoring code as needed.
  • Monitored server logs for errors or anomalies that may indicate an issue with a particular feature or component.
  • Collaborated with other developers on software design and architecture decisions.
  • Designed user interfaces for websites and mobile applications.
  • Collaborated with UX/UI designers to translate visual concepts into functional web applications.

Python Developer

Endeveo
Boston, MA
03.2021 - 12.2021
  • Enhanced application performance through optimized database queries and custom Python scripts for task automation.
  • Conducted in-depth research on emerging technologies, contributing to innovative solutions in AI development using Python.
  • Collaborated on cutting-edge projects involving Raspberry Pi to automate power management systems.
  • Actively engaged in debugging and troubleshooting to ensure seamless operation and advanced tech implementation.
  • Developed new tech solutions with AI integration using Python, pushing the boundaries of innovation.
  • Utilized Raspberry Pi in various projects, including power management and automation tasks.
  • Played a key role in researching and implementing emerging technologies to stay ahead of industry trends.

Customer Relations Intern

Micometrics
Lawrenceville, NJ
06.2018 - 08.2018
  • Provided administrative support including filing documents, copying paperwork, and delivering packages.
  • Contributed to office reorganization to maximize productivity and support administrative efficiency.
  • Monitored supply and equipment handling to minimize loss, waste and fraud.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Bachelor of Science - Computer Science And Programming

Rider University
Trenton, NJ
05-2024

Skills

  • Programming Languages: Python, JavaScript, HTML
  • Adaptability: Quick learning and flexibility in new environments
  • Web Development: HTML5, CSS3, JavaScript frameworks (React, Angular)
  • Backend Development: Nodejs, Expressjs
  • Database Management: SQL, MongoDB
  • Version Control: Git, GitHub
  • API Integration: RESTful APIs
  • Automation & Scripting: Python scripting, task automation
  • IT Support: Ticketing systems, hardware/software troubleshooting
  • Customer Service: High-quality technical support, user satisfaction
  • Problem Solving: Efficient issue diagnosis and resolution
  • Communication: Clear and concise, both verbal and written
  • Collaboration: Teamwork and interpersonal skills
  • Project Management: Task prioritization, time management

Timeline

IT Technician Intern

SHI
03.2023 - Current

Web Application Developer

Fazgrowth
02.2023 - 12.2023

Python Developer

Endeveo
03.2021 - 12.2021

Customer Relations Intern

Micometrics
06.2018 - 08.2018

Bachelor of Science - Computer Science And Programming

Rider University

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Ryan Carter